I wanted to receive a new music laptop in time for Xmas – specifically, for
use on a Xmas trip planned to start Dec 21.
Mid-November, I spoke with an
engineer, Pete, at Scan Computers International Ltd (UK) about the spec. Very helpful,
knowledgeable and friendly.
Since I started dealing with the business folks at
Scan, however, things have soured.
Day 0 (Nov 22) : ordered PC from Scan by
phone; payment accepted; was told on phone delivery estimated on Day 7; no mention made
that any components were out of stock
Day 1: as no documentation of the spec
or sale had arrived, I had to call and remind them to send this. Eventually received that
day, as well as email a) confirming estimated delivery date of Day 7, and b) stating that
if this date could not be met, I’d be contacted
Day 7: no delivery, no
Day 11: still no delivery or contact. I called and was told the delay
was due to the CPU being out of stock. Was told to expect delivery by Day 15.
Day 15: no delivery, no contact. I called. Twice, after giving my order #, there was an
awkward silence, and I was transferred to someone else. The third person told me the CPU
still wasn’t in stock. Was told to possibly expect delivery by Day 29 (Dec 21), though
If an item is out of stock, customers should be told this at the outset, before payment
The communication failures, my having to chase them, and delivery date
morphing from Day 7 to Day 29 – maybe -- are very uncool.