"What have you done to bring it to their attention?"
I emailed them
describing the problem. The emailed back suggesting the glaringly obvious. I emailed them
back stating I already tried all that, they emailed me back suggesting some more glaringly
obvious stuff, I emailed them back with screenshots of error messages, they didn't get the
emails, I emailed them back repeating the screenshots, they replied suggesting I get in
touch with the dongle / license people, I found their web page, I couldn't find any help
on the dongle peoples web page, and contacting them is a bit like trying to contact eBay.
I emailed Arturia back, I got no response.
Between every aforementioned email,
there elapsed 3 or 4 days, and after that experience I lost interest in ever wanting to
use the software, and I haven't regained that interest.
Why should technical
difficulties such as license / dongle problems give me such a hard time? The Pirates have
no such problems, they just happily run the software circumnavigating the dongle sh£@ by
a piece of code.
My particular problems seemed to have been caused by my using
both a Mac and a PC depending which DAW software I'm using which in turn depends on what
genre of music I'm preparing.
Arturia couldn't seem to get their heads around
that at all, I think my Mac negated the PC license or vice versa but I don't know for sure
and couldn't care less, I'm not a software engineer.
Imagine buying a new TV
and finding after it doesn't work that Sony or whoever want you to check the fuse, the
cable, the power supply to your house, the on/off switch, then the internal fuse, then
some circuit boards, and some components, then the TFT display, the transformers, and
whatever else, then suggest you contact the BBC to see if their transmission equipment is
in order. - that's what trying to get Analog Factory to work was like in my case.Bo@@ocks
Rant over, feeling better now,
The only excuse we have for making music in the first place is to make it differently..vis-a-vis our own difference (Glenn Gould)