I've noticed lately that when I submit my post it will often open a window that says all the fields haven't been filled in (but they have), and asks me to hit the back button on my browser. When I do that, all my typed text is gone.

It happens mainly when I preview the text, but has also happened when I don't.

Anyone else having this problem?

Windows XP here, and FF 5.0.

Thanks -

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Alexis -Cubase 6.5.0/SX3.1.1.944, XP SP2, 4GB RAM (1GB not accessible, but used just to balance the computer so it doesn't tip over); Delta 66 in Omni i/O Studio; Motif8; UAD-1

Hi alexis,

Can I clarify where this is happening? On the forums (i.e. Support Forum) or the support ticket form (or somewhere else entirely)?

Thanks,

JJ

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SOS Web Editor, Support & Social Media
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Quote Jennifer Jones:

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Hi alexis,

Can I clarify where this is happening? On the forums (i.e. Support Forum) or the support ticket form (or somewhere else entirely)?

Thanks,

JJ

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Hi JJ -

First of all, apologies for a double post. When I went to check for responses to this one a few days ago I couldn't find it, thought it had been "lost", and so retyped and resubmitted it. The duplicate post is here if you'd like to delete it. Apologies again ...

To answer your question - it is happening on the regular forum, on the "Newbies", and on this subforum at least (I can't remember if I've posted on any others recently).

Thanks for looking into this!

Regards,

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Alexis -Cubase 6.5.0/SX3.1.1.944, XP SP2, 4GB RAM (1GB not accessible, but used just to balance the computer so it doesn't tip over); Delta 66 in Omni i/O Studio; Motif8; UAD-1

No problems for me. Check your client side environment first - you'll need to start with what platform and web browser you are using, and whether you still get the same problem with other web browsers, or give a reproducible set of steps to follow to demonstrate the problem if it happens on multiple browsers. Does it happen in less recent versions of FF (ie 3 or 4?)

I've never had a problem submitting posts under normal circumstances. Also check you don't have some software or virus running that is messing with your internet browser.

Does it only happen on your computer, or different computers on different internet connections?

If you know this is happening, in the short term, just copy your text before you post in the event something happens and you lose it - then you can just go pack and paste and you've lost nothing. I thought modern web browsers were pretty good at keeping forms filled in these days even if you go back... but then I don't use FF, so...

^ . OK, thanks. This one is on IE 8.0.6.001, for what it's worth it went through fine (n=1, the problem is intermittent on FF, so I don't know that proves anything yet). I'll try another machine a little later).

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Alexis -Cubase 6.5.0/SX3.1.1.944, XP SP2, 4GB RAM (1GB not accessible, but used just to balance the computer so it doesn't tip over); Delta 66 in Omni i/O Studio; Motif8; UAD-1

Hi alexis,

No worries about your double post

Yeah, it definitely sounds like a browser issue rather than a forum issue. Some browsers retain form-filled information whilst others don't. I've experienced exactly this problem myself in the past and, as desmond helpfully suggests, c&p before you hit submit is the way to go until you find a browser that works the way you want it to.

As it seems to be a browser-related problem, there's not a *huge* amount we at SOS Towers can do about it - but we are going to be redeveloping large portions of the website over the coming months, so this is definitely one to add to the wishlist

Sorry I can't be more help,

JJ

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