Ok, I must be the only one who can't get the May issue from the Newsstand? It's there, but it's been in "issue unavailable" state for quite a while and can't be purchased.
So I had to get the dead-tree edition... where this new app is mentioned, which I can't see in the App Store? Did I actually understand that correctly and there should be a new app available now, outside of Newsstand?

Edit: forgot to mention that I'm using an iPad 3

Edited by bnastic (20/04/12 06:50 PM)

Just saw the new iPad 3 support - looks awesome, thanks for your continued efforts

same here - "Issue unavailable" - and I also have a iPad 3.

edit: I deleted all issues, then reinstalled Sound on Sound - now it's working fine...

Edited by Spenser (23/04/12 03:09 PM)

Reinstalling the app indeed solved the problem. Looking good.

Just like to say again how much I'm enjoying the app - thank you.

By comparison I've just subscribed to the Australian AudioTechnology magazine which is available through Zinio. Not a patch on the SOS format, very difficult to read and just a facsimile version of the paper version.

So well done SOS!

Bob

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www.bickerton.co.nz

Thanks Bob. yes, we did look at going down the Zinio route to produce a digital edition thing which is just a straight PDF of the paper mag, but we discounted it for all the reaons (and mor) that you mention. It took a lot of effort from our hard-working graphics team and many others to arrive at optimised iPad solution we are now offering, but I think it was well worth it, and I'm very glad you think so too.

Cheers!

hugh

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Technical Editor, Sound On Sound

I bought a subscription a couple of days ago, but am unable to get the May issue. The app offers to restore my purchases, but after a bit says "Restore Purchases Failed". I have an iPad 1, but have also installed the app on an IPad 2 (authorized to my account) with the same negative result.

I have tried re-installing the app, to no avail.,

The free issue works fine. I was also able to purchase the April edition separately just fine.

Any ideas?

Many thanks
Rolland

Sorry you're having trouble.

There is a dedicated support web page with troubleshooting guidance here:

http://www.soundonsound.com/app/support

...and a link to the support email for personal assistance if the web advice doesn't solve the problem.

hugh

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Technical Editor, Sound On Sound

Quote:

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...and a link to the support email for personal assistance if the web advice doesn't solve the problem."

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A pity that the response time to mails is so high. Mailed sunday, now wednesday, no answer.

Quote hleen:

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Quote:

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...and a link to the support email for personal assistance if the web advice doesn't solve the problem."

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A pity that the response time to mails is so high. Mailed sunday, now wednesday, no answer.

---

Hi hleen,

Apologies for this, but first of all we had a bank holiday here in the UK on Monday, so nobody was at work that day. Consequently there was a build up of support queries & other important tasks yesterday, when there was only myself handling support, and we had a lot of things built up from the 3-day weekend. Today we have returned to normality - but having had 2 days of 'non-normality' understandably it's taking a while to get through everything

We're only a small team, so please bear with us. We're aware of the problem, and trying as hard as we can to fix it ASAP. I've actually responded to all app-related queries today asking for more info, so if you've not received one of these emails please try sending another message to the app support email address (telling me which iPad you're using, whether you're looking at US or UK edition of SOS, and which date you subscribed) and I'll keep an eye out for your email.

Thanks for your patience & understanding.

JJ

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SOS Web Editor, Support & Social Media
Friend SOS on Facebook | Follow SOS on Twitter

Hi, Jennifer

Thanks for your message. Do you have an update on the issue and possibly a timeline on when It will be fixed?

Many thanks!

Hi Chris,

We've been advised by our service provider that they've recently updated their software, so we're pushing an updated app through the Apple approval process right now and hopefully it will appear on the App store in the next couple of days - although we have no control over how long it could take, unfortunately, as it's all down to Apple.

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SOS Web Editor, Support & Social Media
Friend SOS on Facebook | Follow SOS on Twitter

Hi, Jennifer.

It's good to know that you guys managed to fix it. I eagerly anticipate the update appearing in the app store.

Thanks for keeping us updated on the situation. Happy Friday for tomorrow (I love short weeks!), and enjoy the weekend!

- Chris


(ps lets all shout at adobe for breaking it!!)

Edited by Chris Johnston (10/05/12 05:40 PM)

Ive tried to subscribe and am unable to restore any purchase - ended up getting refund from apple - then tried re-subscribing and completely restoring my iPad - all updates have been loaded and I have tried every workaround that the SOS support have suggested but it still doesn't work!!! - so I guess I'll have to get another refund and give up on the SOS app?
Shame because although I have an esub I really like reading the edition on the iPad - by the way it works if I buy separate issues and the free trial one works - just not the subscription - I keep getting restore failed message

HELLLLLLPPPPP!!!!!!!!

A lot of us are in the same situation....read this thread and you will see that SOS have submitted an update to their app that fixes this problem. They are now waiting on apple to approve it and all should be solved. Patience, sir!

Sound on Sound iPad App year subscription going to the trashbin, because no issues available : "Restoring Purchase Failed" !?

So here is the story (excuse my poor english, I'm a french speaking guy ).

I subscribe the app on march (more interesting than a paper edition here in belgium).
Today (15/5) I run it, and it asks for an "app update", I click OK.
So I wanted to read the May issue, but I got a message "error not available".
So I desinstall the app and reinstall it.
What a bad idea !!!
Only the january free edition and the one from february which I bough separately are now able to download and viewable.
BUT all the rest is tagged "BUY"/"SUBSCRIBE", and when I want to restore, it asks for my password, wait a few, and it said "Restoring Purchase Failed" !!!
(yes, I put the right password).

I upgrade to 5.1.1 my ipad1, I reboot it, but no change, for now it's 34€ to the trashbin !

So I'm hoping this update is not the one you spoke about a few posts ago, because it's not working :<
Please let me know how can I resolve it, or give me a good price for the paper edition ;-)

Regards,
fred

There is no update to the app here in UK yet so I suspect the update was a previous one. The current version is 1.1 as far as I can see. If yours is a higher version then maybe it was approved earlier in your country, although I was under the impression it was a single global approval.

If shouldn't be much longer...it's been in approval for almost a week. Since the problem is related to the popular adobe reader framework, there is probably a back-log of a fair few updated apps to approve!

You are right, I'm using 1.1 ... the update was a May issue update, don't seem to be an "App update". Sorry for the mistake.

Good day! The app update is available and subscriptions are fixed. Thanks!

It is Interesting my problem was solved before the APP Update i was able to reauthorize an dounload before the new APP was released last Night

Edited by kohlhtor (17/05/12 11:16 AM)

@ kohlhtor : exactly the same for me.
Probably not an app bug but a provider one.

But no way, no it's working thank's to SOS / dev / provider / Jennifer ... who knows ...

fred

Why is the new edition of SOS 'unavailable' on the iPad? It's a bit annoying to see it, but no be able to download it.

Same here. I brought the iPad version for the first time last month and enjoyed the experience, plus it's more convenient.

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http://www.biodiode.com

This is a known 'bug'. Please read jenny's troubleshooting advice IN THIS THREAD

Hugh


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Technical Editor, Sound On Sound

I have tried those suggestions and uninstalled the app. When I try to reinstall it just says 'waiting' and will not download.

--edit-- I think it may be an itunes fault the downloading problem, will report back later.

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http://www.biodiode.com

Edited by Biodiode (27/05/12 07:40 PM)

I managed to sort the problem by following these instructions which you may wish to add to the other post you linked me to.

Thanks



Sometimes rebooting the router will help. Sometimes signing out of your Apple ID, restarting the iPad and then signing in again can help. Sometimes a stalled download in iTunes can cause problems.
 
Check iTunes and see if you have a pending or stalled download in there. If you do, finish that download or delete it if you can. If you can't finish or delete the download on the iPad, do it in iTunes on your computer and then sync the iPad. Then go back to the app store and see if you can connect.
 
If that doesn't work or if that was not the problem, go to Settings>Store >Apple ID, tap your ID and sign out. Then reboot the iPad, Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
 
Then go back to Settings>Store>Sign in and sign in again and see if you can connect and download.

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http://www.biodiode.com

Thanks for the extra info Biodiode - very helpful to know what has worked for different people so that we have several lines of advice to offer other readers with similar problems.

This is the problem with making technology so wonderfully complex - it tangles itself up in knots more frequently!

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SOS Web Editor, Support & Social Media
Friend SOS on Facebook | Follow SOS on Twitter

I'm getting "Issue Unavailable" for the Latest SOS Issue. It did that last month as well and I had tried everything suggested on the support page. The only thing that worked for me was completely installing the app and reinstalling it again, I don't want to have to do that over again?

Hi there, sorry for resurrecting an old thread, but for the recently released issue (August 2012), I'm getting the "issue unavailable" message inside Newsstand, as per the comments for previous issues.

Last month I fixed this by re-installing the app and re-downloading the issues I had (as per the instructions), but I'd really rather not have to do that every month, especially since I like to store the issues locally on my iPad for easy viewing and reloading every issue every month will cane my broadband connection somewhat...

Is this something that's likely to be fixed? I love the iPad edition, and I'd like to subscribe to it, but I don't feel I can if it will require me to re-install everything every month.

Regards,

Rich

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I know where my towel is.

UPDATE: deleting the SOS app and reinstalling it worked - the August 2012 issue is now available for purchase, at the cost of having to reinstall the app itself, plus the two other issues I have iPad editions for...

Kind regards,

Rich

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I know where my towel is.

I'm having the same issue again with this month's iPad edition. The new issue is not available to download. I will have to delete the app, download it and all my purchases again in order to buy the new issue. I'm using an iPad 2.

Does the problem lie with Apple or with the SOS App?

Sorry this seems to be a recurring problem Nites -- I can appreciate the frustration. We will look further into this, but it is genuinely outside of our immediate control as the app and all the licensing side of it is made and run by Adobe via the iTunes site, and the issue content is downloaded from Adobe's site too... So we have to deal with these kinds of problems at arms length, as it were. I'm not trying to make excuses, just to explain why it is harder than it should be to resolve these issues.

Sonny Harvey is our man where this kind of stuff is concerned, and he'll be along shortly...
But in the meantime, I believe Adobe has updated the app with some bug fixes, so it would be worthwhile making sure you have the latest version of the app as a starter before you go deleting everything.

Hugh

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Technical Editor, Sound On Sound

..only one question..is there any work being done on an Android App?..

I'm quite a happy Droid user, and do not envisage myself getting an iPad any time soon (or at all)

The Adobe authoring software we use does allow us to output both an iPad and Android version.
There are slight differences due to the screen aspect ratio so we have to do a little work on that. The problem at the moment is lack of production time at SOS. Since the launch of the iPad retina display version and updates to iOS, we've been swept along on a tide of upgrades. We now have to make two versions of the UK and US magazine each month, one for standard and one for retina resolution screens.

So, apologies but we are struggling for capacity and will only be able to launch the Android version once we've recruited another member of the graphics team. And then there's the Kindle Fire which more and more people are asking for. Oh, and there's that new Microsoft thingy too.

We'll get there but sorry I don't have a timescale just yet.