Hello all,

I don't know if any of you have any experience with Imperfect Samples sampled piano libraries, but I can't get them to load in Kontakt 4.1 and I'm not getting any response from them by email.

Basically I followed their instructions to the letter, downloaded the massive RAR files at home on my laptop (faster broadband connection - still took about 10 hours); took the files to my studio, unpacked them, tried to load in Kontakt and got the message 'The patch could not be loaded (unknown error)'.

Now I suspect I may have fallen foul of their copy protection, because on reading their smallprint, it seems that the samples are watermarked in some way (with an IP address?). So possibly they will only work in the same location as where they are downloaded. Does this sound like a possible explanation? (I think I have Kontakt on my laptop at home, so I will try to load them on it and see if it works...)

Either way I am getting absolutely no response whatsoever from their email support address (just info@...), and I'm getting very frustrated. Does anyone have any experience of their support? Is there any other way I can get hold of them?

Thanks in advance,

Ben

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The large print giveth and the small print taketh away

Googling the error it sounds like others have sometimes fixed it for other sample libraries by updating Kontakt. First thing I'd do is check the NI site for the latest updates...should be on 4.2.3 I think. It won't be the watermark.

Are you trying to load samples (i.e. WAV/AIFF files, or the like), or are you trying to load Kontakt Programs?

Sorry if this sounds pedantic, but I do know that Kontakt Programs are fussy about which version you're running - a problem I am also only too aware of myself, since I have an older version.

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An Eagle for an Emperor, A Kestrel for a Knave.

Quote BJG145:

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Googling the error it sounds like others have sometimes fixed it for other sample libraries by updating Kontakt. First thing I'd do is check the NI site for the latest updates...should be on 4.2.3 I think. It won't be the watermark.

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Ah right, thanks. I did try updating Kontakt, but it failed a few times (flaky wireless broadband at studio). Will try it again.

B

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The large print giveth and the small print taketh away

Quote The Elf:

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Are you trying to load samples (i.e. WAV/AIFF files, or the like), or are you trying to load Kontakt Programs?

Sorry if this sounds pedantic, but I do know that Kontakt Programs are fussy about which version you're running - a problem I am also only too aware of myself, since I have an older version.

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They're all kontakt programs - so yes, I will try to update to 4.2...

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The large print giveth and the small print taketh away

Right, have tested it at home on my laptop, had same error message, updated to Kontakt 4.2.4 which solved it, so hopefully doing the same at my studio will sort it.

Thanks for the help chaps!

Ben

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The large print giveth and the small print taketh away

Kontakt is (as The Elf mentioned) very particular about versions, even down to sub-versions - something made in 4.2.3 won't load into 4.2.2 for example.

The error message you described is exactly that problem (why they don't have a more meaningful message is a mystery though!).

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Website / Music Lab Machines / Blog

OK - got it working on my main computer, having downloaded the Kontakt update at home and installed on my main computer at the studio.

I should say, I have had absolutely no response whatsoever from my emails to Imperfect Samples. Not impressed. (Though the piano sounds nice.)

Ben

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The large print giveth and the small print taketh away

Quote BenLD:

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I should say, I have had absolutely no response whatsoever from my emails to Imperfect Samples. Not impressed. (Though the piano sounds nice.)

Ben

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I've contacted them (although I think it's a one man firm?) a couple of times in the past and both times got fast and helpful answers......
Did you use the form on the site, in case there's a funny with the email?

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Cubase, guitars.

Quote Kwackman:

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Quote BenLD:

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I should say, I have had absolutely no response whatsoever from my emails to Imperfect Samples. Not impressed. (Though the piano sounds nice.)

Ben

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I've contacted them (although I think it's a one man firm?) a couple of times in the past and both times got fast and helpful answers......
Did you use the form on the site, in case there's a funny with the email?

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I tried both. Still haven't had a reply actually...

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The large print giveth and the small print taketh away