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Glenn Bucci
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Need help with SOS on my IPad
      #976342 - 17/03/12 01:10 AM
I can't seem to get my subscription from my magazine to be recognized with my iPad. I have a different log in name on my iPad compared to my log in for SOS, so I can't figure out how to get my subscription working.

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Glenn Bucci
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #976350 - 17/03/12 02:41 AM
Ok I looked at the rules and found out you have to pay for a second subscription even if you have a current subscription still active. Well that stinks. I tried the free issue and really liked the way it worked with my new IPad. Are you able to look at old magazine issues as well without downloading each one?

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Hugh RobjohnsAdministrator
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #976392 - 17/03/12 12:16 PM
The iPad app is an entirely separate thing and, because of the way the app store works for small organisations like SOS, we have no way of linking the app subscription with any existing or future SOS esub, paper mag or digital edition subscriptions. Essentially, if you buy an iPad app subscription, you're buying directly from Apple, not SOS. We know it's no ideal, but it's all there is at the moment...

The only free iPad app issue is the Jan 2012 one. All the others must be purchased, but you will retain access to them afterwards as long as you have the app on your iPad.

Glad you like the app, though.
Hugh

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Glenn Bucci
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Re: Need help with SOS on my IPad new [Re: Hugh Robjohns]
      #976398 - 17/03/12 12:44 PM
Yeah I kinda figured once you go into the App world, you have to do things their way. I assume that only issues starting with January 2012 will be available for the IPhone since it has to be formatted a certain way? You get spoiled quickly as it is very easy and enjoyable to work with. Then when you go to a older issue, you loose the nice work flow. I may consider getting the iPhone App and not the paper version in the future, but for now, I love the magazine. I am more old school when it comes to things like this.

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Hugh RobjohnsAdministrator
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #976409 - 17/03/12 02:09 PM
Quote Glenn Bucci:

I assume that only issues starting with January 2012 will be available for the IPhone since it has to be formatted a certain way?




The app is iPad only, but yes there won't be any issues before Jan 2012.

Hugh

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boomish
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #977160 - 21/03/12 02:08 AM
Hang on though Hugh, existing subscribers then either have to wait for their sub to run out or buy the mag again!

That's a bit of a crap deal! Could you not do a deal with Apple for existing subscribers? I know companies can give away iTunes redemption codes so maybe readers could be given codes at a discount for their existing print subs, at least then existing loyal readers aren't missing out.
Or is SOS hoping people will pay both?

Al


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Dave Rowles



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Re: Need help with SOS on my IPad new [Re: boomish]
      #977214 - 21/03/12 10:51 AM
Apple don't do deals.

No really they don't. You have to be a very very very high profile company for them to even consider it, and it's almost always at the company's extra cost. While the redemption voucher idea might seem workable, I imagine the's a extra cost to get the vouchers which, given how small SoS is, would probably render it non cost effective on a small scale.

Apple didn't become one of the most valuable companies in the world by giving things away. They charge for everything.

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Hugh RobjohnsAdministrator
SOS Technical Editor


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Re: Need help with SOS on my IPad new [Re: boomish]
      #977233 - 21/03/12 11:52 AM
Quote boomish:

Hang on though Hugh, existing subscribers then either have to wait for their sub to run out or buy the mag again!




Yes... they're not great options, we know. But we can't link the Apple app store subscription system with our own. It's annoying and frustrating, but it's completely beyond our control.

Quote:

I know companies can give away iTunes redemption codes so maybe readers could be given codes at a discount for their existing print subs, at least then existing loyal readers aren't missing out.




That's an idea and I'll gladly pass it back to the SOS management for consideration. I suspect it may prove unworkable and uneconomic in practice, but there's no harm in asking the question. In the meantime, it might be worth calling the SOS subscription department and see what they suggest. I'm out of my depth when it comes to that side of the organisation I'm afraid.

Hugh


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Glenn Bucci
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Re: Need help with SOS on my IPad new [Re: Hugh Robjohns]
      #977390 - 22/03/12 01:48 AM
May I suggest if your subscription runs out and you renew it, along with the IPad app that you get a big discount with the mag cost.

I like the IPad app but I also like having the mag version as well.

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Jennifer Jones
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #977464 - 22/03/12 11:16 AM
Quote Glenn Bucci:

May I suggest if your subscription runs out and you renew it, along with the IPad app that you get a big discount with the mag cost.

I like the IPad app but I also like having the mag version as well.




Once we are able to link paper and web subscriptions with the iPad subscriptions, we will most definitely be offering different subscription packages including iPad subs.

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Glenn Bucci
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Re: Need help with SOS on my IPad new [Re: Jennifer Jones]
      #977723 - 23/03/12 12:44 PM
Thanks for your reply; I found reading magazine's on the Ipad a similar experience to reading books on my Sony Daily Reader. I like it, it's handy, you have tons of material to read without the weight, yet I still like reading from real books and magazine's as well. So I see myself getting both the magazine of SOS and the format for my Ipad. You can't share your Ipad articles with people like you can share a magazine. Even though I have the latest Ipad with retina display, there is a different perspective on photos of gear on the Ipad compared to the way it looks in a magazine. At age 46, I am just used to the way magazines looks and I appreciate them. However I am hestitate in spending the full cost of a year subscription of SOS on the Ipad when I already have a year subscription of the magazine and on line. Once my subscription has to renew and there is a get Ipad and mag for only...... I will most likely take the plunge.

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Glenn Bucci
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Joined: 28/10/02
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #979341 - 31/03/12 12:15 PM
I enjoyed the Jan free version so much that I actually paid for a digital subscription as well. However it only starts your subscription with the current issue. When you subscribe to SOS mag version you can access the last 6 months on line as well. I am requesting SOS to allow digital subscribers to access their older issues as well (Feb - March 2012). This would be keeping with the on line and mag subscription service that is provided.

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revelationsoundstudio.com


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Korff
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #979344 - 31/03/12 12:29 PM
Hi Glenn,

I really don't know much about the iPad app side of things, but I think I speak for all of us when I saw that we're frustrated with the way the app and esub/print subscriptions are integrated (or not!!). We're sorry about the inconsistency between these things, but as has been said, at present it's beyond our control. Hopefully one of the more app-savvy members of the SOS team can elaborate.

Cheers!

Chris


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Hugh RobjohnsAdministrator
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #979363 - 31/03/12 02:14 PM
Quote Glenn Bucci:

I enjoyed the Jan free version so much that I actually paid for a digital subscription as well.




Good man! The iPad experience is very nice, isn't it? -- I prefer it! And iPad3 ownsers will soon get retina-resolution pages soon instead of upscaled ones too.

Quote:

However it only starts your subscription with the current issue.




Just as any paper mag or digital edition starts with the current issue. The iPad is no different there...

Quote:

When you subscribe to SOS mag version you can access the last 6 months on line as well.




It's five months -- everything older than that is free to access anyway -- but yes, because we are an incredibly generous publisher, we have thrown in a free eSub log-in to anyone subscribing to the paper magazine for several yearsa now. However, the eSub is an entirely separate product which we also sell independently in its own right, it's just that we've very generously included it for free as part of the paper subscription package.

The issue here is that when you take out an iPad subscription, you are taking that out directly with Apple, NOT SOS... and I'm afraid Apple aren't generous enough to throw in an eSub access for free too... What a bunch of meanies, eh?

Quote:

I am requesting SOS to allow digital subscribers to access their older issues as well (Feb - March 2012). This would be keeping with the on line and mag subscription service that is provided.




It would be nice from a consistency, point of view if nothing else, I quite agree. But sadly, it's just not within our control to offer that as part of the iPad subscription because there is no link or exchange between Apples customer database and our own. We don't know who buys iPad issues or subscriptions, so we can't authorise eSub acess automatically.

As Korff has said, it's far from ideal, and a very disappointing situation given the state of modern computer technology, but that's the way it is at the moment.

However, because we're an incredibly generous publisher, and we really do appreciate the support of our long standing subscriber customers, it might be the case that our very helpful and generous subscriptions department staff might look upon a request for a free eSub to complement a 12-issue iPad subscription quite favourably ... should you approach them in the right way with the right proof of subscription...

I'm making absolutely no promises though! I could well be talking completely out of turn with no authority whatsoever and it would be entirely at their discretion...

Hugh

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Nudger



Joined: 24/11/04
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #982169 - 15/04/12 06:54 PM
How come I can transfer other print subscriptions from printed versions to iPad? The Week for instance.

Edit: Just realised that the week is a newsstand app and this is standalone. However with other apps like The Telegraph you can either subscribe from within the app via Apple or you can, and I quote from the itunes store....

"3) Telegraph newspaper subscribers can use the app free by validating their subscriber number and postcode within the app."

Will you be able to implement this in yours?



Edited by Nudger (15/04/12 07:01 PM)


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Glenn Bucci
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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #983214 - 20/04/12 01:48 AM
May's edition has the higher quality retina clarity. I can tell you I clearly like the IPad version now better the the magazine edition. Sorry for you guys with the IPad 1 or 2; yes the clarity is just fine. However with the new edition, things are just a little sharper which makes the reading experience more enjoyable. Not only clearer words but sharper photos of all the recording gear I can't afford to buy.

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Hugh RobjohnsAdministrator
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Re: Need help with SOS on my IPad new [Re: Nudger]
      #983247 - 20/04/12 09:39 AM
Quote Nudger:

How come I can transfer other print subscriptions from printed versions to iPad?




It's because they use a different method of creating their app which is very expensive but they can justify because either they have far greater sales or can amorise it over a lot of titles within a group).

Sadly, as a very small publisher punching way above our weight, we simply can't play in that game. It's frustrating, but it is what it is... at least until the third party software providers involved change their stance.

Hugh

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Hugh RobjohnsAdministrator
SOS Technical Editor


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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #983250 - 20/04/12 09:41 AM
Quote Glenn Bucci:

I can tell you I clearly like the IPad version now better the the magazine edition.




Glad you like it, Glenn. I prefer the iPad version to the paper mag too, even though I'm using an obsolete iPad 1!

hugh

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Glenn Bucci
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Loc: Pennsylvania
Re: Need help with SOS on my IPad new [Re: Hugh Robjohns]
      #983266 - 20/04/12 10:27 AM
Quote Hugh Robjohns:

Quote Glenn Bucci:

I can tell you I clearly like the IPad version now better the the magazine edition.




Glad you like it, Glenn. I prefer the iPad version to the paper mag too, even though I'm using an obsolete iPad 1!

hugh




You can give your IPad to your daughter and buy a new IPad. Put it as a business expense and the chaps at SOS will reimburse you. It is important for you to learn how the new IPad works with the IPad SOS version. It will help give you new ideas on improving the magazine too.

In addition with dual video cameras you will be able to communicate on FaceTime which will reduce your telephone bills. You could even do some SOS Rescue's with people that also have a IPad 2 or 3. They could show you their studio on the Ipad, ask questions and you could give advice. Send back and forth MP3's for before and after. Even get a general idea on the sound in their studio. No it won't work with every situation, but it is a new way to help SOS subscribers and no traveling cost for you chaps. We could send you photos with these improved cameras that you could put in the magazine. I was typing this initially as a joke, but you know what, in some circumstances I think it would work........I know this method would work for some questions I have for my studio.



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mcguirk



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Re: Need help with SOS on my IPad new [Re: Glenn Bucci]
      #983267 - 20/04/12 10:29 AM
I can't see the May edition in the iPad app. I bought April, no problems. I've uninstalled and re-installed the app, but it's still not available. Any ideas, anyone?


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Glenn Bucci
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Re: Need help with SOS on my IPad new [Re: mcguirk]
      #983272 - 20/04/12 10:37 AM
Did you buy Aprils edition or a year subscription? When I go to Magazine icon on my IPad, I click on SOS. Then all the magazine editions for 2012 shows up. Check your settings on your IPad regarding updates too.

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