A different perspective for you now
I think I must have been really lucky. I've bought several guitars mail order and it's
always worked out well for me.
I'm not 100% on the law here but AFAIK in the UK
the distance selling regulations mean that you can effectively change your mind for any
reason you like within 7 days of receiving the goods so if it's not for you or you notice
any flaws that you are not happy with it can go back. As long as it is in the same
condition it was in when you received it, it can be returned. This is in addition to your
usual statutary rights, not instead of.
I've never actually excercised this
right as the guitars I've been sent have been keepers that played fine out of the traps.
But the presence of the additional rights does make me feel a lot better about doing
This is good for those who hate 'in shop demos cos the staff are all
watching' which will apply to lots of people out there... I'm fine with it these days but
the only time I've ever had my fingers burned was buying from a shop that also did
Internet sales. I went in and tried the guitar and bought it. Unfortunately, I missed a
fault which became very apparant within a few hours of getting it home.... Had I bought
it on the Internet, I'd have just sent it back for a full refund but as I actually went in
and tried it my extra 7 days was gone.
The shop insisted on repairing it as
opposed to replacing it (despite the fact that it was hours old....) and trading standards
would not back me up (they thought a repair was reasonable, I did not, I did not want a
£1300 brand new acoustic having a repair!). It got very messy and very stressful and
made me painfully aware that you never really know how good a shop is until there is a
problem!!! How they deal with said problem speaks volumes. The owner of the place in
question turned from a lovely bloke into a very unreasonable person at the drop of a hat
(it was him that called trading standards, not me, so he's clearly been down such routes