Kroy
Joined: 16/08/05
Posts: 15
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CD Duplication Artwork errors
#996447 - 06/07/12 08:32 AM
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I recently had 200 CDs of my new album duplicated with a UK company and the majority of
these have the album title and artist name (along the spine) mis-aligned, off-centre. The
company have already confirmed that this is a calibration error at their end and that my
artwork is properly positioned.
I'm looking at asking for replacement CDs or a
refund. Has anyone had a similar experience and do I have a fair case to ask for this?
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whis4ey
Joined: 26/09/11
Posts: 156
Loc: N Ireland
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Re: CD Duplication Artwork errors
[Re: Kroy]
#996450 - 06/07/12 08:40 AM
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Just to clarify ... is this a printing error on the cover, rather than on the CD?
--------------------
Sam
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BJG145
Joined: 06/08/05
Posts: 2187
Loc: Norwich UK
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Re: CD Duplication Artwork errors
[Re: Kroy]
#996452 - 06/07/12 08:51 AM
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Infuriating when this happens. If they accept responsibility, presumably they would be
willing to run them off again, if that's what you want. Like whis4ey says, is this just a
printing error on a digipak, or CD insert...? No point repressing the disks if they're OK.
(Annoying as this is, you also need to ask yourself how much you care, which depends how
bad it looks; getting some cash back might be better than chucking 200 digipaks in the
skip.)
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narcoman
active member
Joined: 14/08/01
Posts: 8476
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Re: CD Duplication Artwork errors
[Re: Kroy]
#996466 - 06/07/12 09:29 AM
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Quote Kroy:
I recently had 200
CDs of my new album duplicated with a UK company and the majority of these have the album
title and artist name (along the spine) mis-aligned, off-centre. The company have already
confirmed that this is a calibration error at their end and that my artwork is properly
positioned.
I'm looking at asking for replacement CDs or a refund. Has
anyone had a similar experience and do I have a fair case to ask for this?
Yes it happens. They'll send you new CDs
as they've already said its their fault and what they sent you doesn't fulfil their
obligation or contract with you. Dont worry about it - just remind them that they must
send you correct CDs. If they send the new CDs you are not entitled to a refund. If they
don't, you are.
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buggymusic
member
Joined: 30/09/02
Posts: 236
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Re: CD Duplication Artwork errors
[Re: narcoman]
#996484 - 06/07/12 10:54 AM
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I had this once and they reprinted at zero cost (and destroyed the faulty ones)
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Frank Rideau
Joined: 21/03/11
Posts: 192
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Re: CD Duplication Artwork errors
[Re: Kroy]
#996519 - 06/07/12 02:41 PM
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Always good to hear people making business properly.
-------------------- http://soundcloud.com/orgasmo-sonore Revisiting Obscure Film Music
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