AlunJRoberts
Joined: 10/04/09
Posts: 30
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Imperfect Samples Setup Help Please!?
#913648 - 11/05/11 10:14 AM
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Hi all, I've downloaded the Imperfect Samples Schimmel Braunschweig Upright
from Matt Stedeman but am having massive issues getting it working. I've tried using
Logic's EXS24 as suggested on the website but can not get the release samples to play
properly. As an alternative to this I've tried using Imperfect Samples' own
player but it won't open up for me as a plugin after installation as the company implies
it should. Has anyone else any experience with Imperfect Samples products, and
more importantly, the setup process? Any help would be hugely appreciated
because I LOVE the sound of this Piano if it's anywhere near as good as the demos suggest
but it makes me sad that I can't get it in my life because the computer says "no". Thanks in advance, Alun Roberts 
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steve355
Joined: 02/03/07
Posts: 899
Loc: Stevenage, Herts
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913709 - 11/05/11 01:24 PM
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Can't help I'm afraid except to say I too found the download process to pc/cubase a
headache and ended up using the buggy and awful imperfect samples player as I don't have
the full kontakt.
However I can say that it is worth it - it is a fantastic
library.
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hollowsun
Joined: 20/01/05
Posts: 4510
Loc: Cowbridge, South Wales
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913728 - 11/05/11 02:59 PM
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AlunJRoberts
Joined: 10/04/09
Posts: 30
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913750 - 11/05/11 04:14 PM
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I haven't done that yet as I assumed I was just being dim and didn't want to bother them
with something that could turn out to be trivial, but if I get no success on these here
forums I think I'll be resorting to that.
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hollowsun
Joined: 20/01/05
Posts: 4510
Loc: Cowbridge, South Wales
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913759 - 11/05/11 04:40 PM
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Quote AlunJRoberts:
I haven't
done that yet as I assumed I was just being dim and didn't want to bother them with
something that could turn out to be trivial, but if I get no success on these here forums
I think I'll be resorting to that.
Contact them first.
For a start, they'll probably know better and secondly,
threads like this aren't good publicity for them especially when it could just be
something silly you are (or aren't) doing your end.
If you had a problem with
your brand new car, you'd be off to the showroom in a shot (well... I'd hope you would!).
No difference here.
Now, IF Imperfect Samples can't sort you out, THEN take it
to the forums.
--------------------
Website / Music Lab Machines / Blog
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AlunJRoberts
Joined: 10/04/09
Posts: 30
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913760 - 11/05/11 04:47 PM
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Good point, and taken. I'll give them a go. Thanks.
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Dan G
Joined: 21/12/09
Posts: 5
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913772 - 11/05/11 06:10 PM
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I bought the Braunschweig library recently, and had problems installing it and the
Imperfect Samples Player for use with Cubase. I contacted them and got a response very
quickly from Matt at IS. He stayed in touch until the problem was resolved (it turned out
to be a problem with the download - one corrupted sample threw the whole thing out of
whack!) Really, I don't think the support could have been much better, and the piano
sounds wonderful. I'm actually a bit miffed that everybody's starting to find out about
it!
@Matt at Imperfect - can we expect to see any other instruments than pianos
any time soon?
--------------------
I foresee unforeseen circumstances
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zenguitar
active member
Joined: 05/12/02
Posts: 7613
Loc: Devon
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Re: Imperfect Samples Setup Help Please!?
[Re: AlunJRoberts]
#913831 - 11/05/11 11:55 PM
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+1 for hollowsun's advice. Decent companies will want to know about problems so they can
fix them for the benefit of all customers. Whether it is a change to the code, or simply
updating the manual, it all makes a difference. And don't forget that the customer service
is part of the product you purchase, it's there for you to use. Andy 
-------------------- When the going gets weird, the Weird turn Pro.
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Martin Walker
Watcher Of The Skies
Joined: 28/02/01
Posts: 16387
Loc: Cornwall, UK
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Re: Imperfect Samples Setup Help Please!?
[Re: zenguitar]
#913973 - 12/05/11 07:54 PM
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Quote zenguitar:
And don't forget
that the customer service is part of the product you purchase, it's there for you to
use.
Indeed it is - Alun, if
you don’t want to be seen as doing something dim then surely it’s better to have this
conversation in confidence with the developer rather than in public for the whole world to
gawp at as we are at the moment
Martin
--------------------
YewTreeMagic
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