While I see your points and that may be cool for you, I'm not accustomed to spending 1100 dollars on something to have it work "mostly right".
That's an understandable position... but it begs the question as to why no one -- not a single owner/user -- has contacted Audient to complain about this gain control action. The first they knew of the issue was when I raised it. Which either means I'm a very fussy and demanding reviewer, or it's not really a problem for anyone.
Furthermore, even if the unit sounds great, we don't know that the tone might be "better" with the pots fixed.
It won't affect 'the tone' in any way. This is a very simple issue concerning the gain control law on the potentiometers.
I also stand on principle that if you release a product that has a design flaw you should not expect the consumer to just "deal with it".
Being pedantic, it's not a design flaw, but a supply of components which appear not to meet the specs. And you are hunping the gun a little here. We don't yet know what the outcome of the investigation will suggest and what approach Audient will take. But I'm sure it will want to keep its customers happy in whatever way it can...
Technical Editor, Sound On Sound