I agree with booster here, dont start shouting until you really have to. The Act being referred to is indeed the 1978 Sale of Goods Act, which states that the item has to do what it was advertised to do. if it doesn't you are entitled to a refund or another one that does work. the latter is usually the one they prefer ! I had this once with Dixons (long story), they refused to take the item back becuause it was over the 28 period. as i know someone in the legal i asked the and they advised me to quote the above Act. Worked a treat ! Dixons S88T themselves and gave me FULL REFUND of £800.

be reasonable though, i never once raised my voice, even though i wanted to smack the little smartarse round the chops !

Good luck bro, let us know how you get on.

one more thing..i done this once with another company..

i called up the Director of a company and spoke directly to him, the top boy. problem sorted immedietly - no messing about.

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I need a better signature...

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