A few years ago I really had to restrain myself from punching the guy in their Finchley store. After months of leading me on about how the product I wanted was going to be in stock in "just a few more days" and was "on its way from head office" (I had to get it from them because I'd bought something else which they were going to take back as part-return), I finally rang up and was told it was there. I sat on the phone and made the guy SWEAR that he physically had it there in the shop, then I made arrangements to go in and pick it up (as I didn't trust their delivery service to actually get it to me).
So after and hour's trek over to North London to pick it up, guess what?
You guessed it
What IS it with salespeople in this industry? What damn planet are they on? Turnkey are the same - they'll just tell you anything, whatever they think will serve their purpose, or sometimes it seems just whatever whim comes into their head. Where does a man have to go to get a straight answer? And what on Earth did this moron think he had to gain by getting me to come in for a product that wasn't there? Like that was really going to warm me to his business and make me buy lots of other things while I was there, or something?
So anyway, for a few years they went on my list of "people never to buy from again". Just recently though, I found they were advertising a significantly cheaper price than anyone else for some monitors I wanted. "OK, maybe things have changed" think I, the eternal optimist.
Not wanting to be too confident however, I ring up and get the guy to check whether the item concerned is in stock. He actually gets off the phone, comes back and says they're there - right there in the warehouse. So I place my order.
Two weeks later, no monitors, no confirming email, information about my order or anything. So I ring up. GUESS WHAT?
Haha, you got it. The damn monitors were NEVER IN STOCK IN THE FIRST PLACE. The d1ckhead explains that "I'm sorry but we've had real trouble with that supplier".
Yeah right, it's your supplier's fault that you're incapable of updating and consulting a stock list, is it?
Presumeably what he meant was that when I rang up the first time, they weren't in stock at all, but they were expecting some within a few days, and the supplier didn't come through. But of course he couldn't tell me that, because then he'd have to admit that I'd been lied to when I was told they were actually there.
He tried to offer me an alternative, which he said was better and more expensive, but he'd do them at the same price (though I'd never heard of them). But I'll be taking my business to someone with half a brain and an ounce of honesty.
Just my (rather drawn out) 2c worth.