(never know which is the right forum to post in these days, but here goes!)

It's been a couple of years since I bought anything online from www.dv247.com

Rather non-plussed by my experience this time -
tried to buy a volume pedal from them,
it was showing in stock on their web site,
they debited my card immediately,
but a week later I get a lame email basically saying "meh sorry we don't have it in stock, will be some time in June. lolz"
I ring up, phone rings for about 2 minutes until someone answers it, says this is the wrong dept, goes to fetch someone, some minutes later someone arrives to finally deal with the call... says the ETA is "4th of June" but it "might be earlier, it might be later".
This sort of vaguary is not much good to me as I need to pedal for a gig.
I ask can they not contact their supplier and ascertain if they have the thing in stock or not?
She pretends to go off and do this but comes back with the same answer.
Which I take to mean they DON'T have the item in stock and are just being hopeful.
This is no use to me so I ask them to cancel the order and refund my card.
"Oh you have to do this in writing"
"No, I don't, I'm instructing you to do it now, if you don't then I'll have to contact the card issuer"
.../she goes off to 'check'/
"Yes I can cancel that for you now"

Waste of 10 days waiting for these chancers to not confirm with their supplier that they don't have the thing in stock.
Think I'll replace the order now with somebody who's not useless... Thomann perhaps.

Post Extras