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I've got a headache (Bit of a moan)

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I've got a headache (Bit of a moan)

Postby Mr Spanky » Wed Feb 24, 2010 11:42 am

I appreciate that software companies must use some form of copy protection in order to prevent piracy.
I'm all for ilok, in fact. Or serial numbers. I don't even mind Native Instrument's 'service center'.
I bought the FXpansion DCam synth squad a while back. Had some trouble installing it on my machine. I actually ran out of authorizations so they were gracious enough to give me some more. I've used those up now (p*ssing about getting things working nicely).

I understand it's pretty much my fault but the anti-piracy systems employed these days are so bloody convoluted.

So I emailed them nearly a week ago asking for assistance. Nada. Not a sausage.

Presently I have some nice looking icons sat on my desktop but can't start the bloody things.

I've sent some follow-up emails but can't get a response. Ho hum.

If I'd know what type of system they employed before purchase, I'd probably not have bought it.

There. I feel better now.
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Re: I've got a headache (Bit of a moan)

Postby Zukan » Wed Feb 24, 2010 11:45 am

I got the whole set as well and had no issues installing them. Weird.

Have you tried contacting Angus at FXPansion?
he's a top bloke and will respond if he is there.
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Re: I've got a headache (Bit of a moan)

Postby Mr Spanky » Wed Feb 24, 2010 12:09 pm

Hello mate. In the interests of fairness, the installation aggro was completely of my own doing. I had no troubles installing the software and could get it running, but I was trying to run it on vista and had a world of troubles.
I'm back on my mac now, though, and I'd like to just chuck them on again.
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Re: I've got a headache (Bit of a moan)

Postby Mr Spanky » Wed Feb 24, 2010 12:12 pm

Zucan, I don't suppose you have an email addy for Angus, do you?
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Re: I've got a headache (Bit of a moan)

Postby Zukan » Wed Feb 24, 2010 12:39 pm

Yes I do m8, but it's a personal addy.

Try support and say you got recommended via Samplecraze.
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Re: I've got a headache (Bit of a moan)

Postby Mr Spanky » Wed Feb 24, 2010 12:41 pm

Hmm... The reason I'm venting here (if you pardon the pun) is because support isn't answering my mails.
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Re: I've got a headache (Bit of a moan)

Postby Mr Spanky » Wed Feb 24, 2010 12:57 pm

Okay I've emailed their (lack of) support team a link to this thread.
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Re: I've got a headache (Bit of a moan)

Postby Steve Hill » Wed Feb 24, 2010 2:48 pm

If emails don't work, pick up the phone. A lot of companies are a bit haphazard about email support, but will talk to a human being.
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Re: I've got a headache (Bit of a moan)

Postby geefunk » Wed Feb 24, 2010 4:16 pm

Steve Hill wrote:If emails don't work, pick up the phone. A lot of companies are a bit haphazard about email support, but will talk to a human being.

Even one called Mr. Spanky?
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Re: I've got a headache (Bit of a moan)

Postby jaminem » Wed Feb 24, 2010 5:25 pm

akshully if you post on their forum you get a response pretty much straight away.
It annoys them, but it does expedite the process....
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