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Help! I got a new pc and my firewire interface wont run properly!

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Help! I got a new pc and my firewire interface wont run properly!

Postby Bo Millward » Wed Feb 13, 2013 4:22 pm

Right I've got a Focusrite Saffire Pro 24 DSP which runs perfectly on my old laptop but I've just got a new PC (Zoostorm Desktop PC, AMD A4 3300 2.5GHz, 4GB RAM, 320GB HDD, DVDRW, AMD HD6410D,) and a firewire PCI-E for it (Startech 2 Port Firewire 400 Card PCI-Express) I've been [ ****** ] about for days now and my audio keeps stuttering on a 0.5 sec cycle. I've tried everything I can think of but I can't get it to run smoothly, It's not the Saffire pro it's something to do with the fire wire return from the PC to the interface because diredt montering still comes through crystal clear... Anyone have any Ideas?

Thanks and much love,

Bo
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Re: Help! I got a new pc and my firewire interface wont run properly!

Postby Mixedup » Wed Feb 13, 2013 5:02 pm

Which OS? If Win 7 do a search for 'roll back firewire". Works for some devices including Focusrite Liquid Mix. Failing that, really do try Focusrite tech support.
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Re: Help! I got a new pc and my firewire interface wont run properly!

Postby Bo Millward » Wed Feb 13, 2013 5:04 pm

Sorry man I should of said I'm running windows XP, it's not a driver issue. I've pissed about with a number of different drivers for 3 days now and I think it must be something else.
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Re: Help! I got a new pc and my firewire interface wont run properly!

Postby G-Doubleyou » Wed Feb 13, 2013 6:48 pm

On PC most audio interfaces specifically want to see a firewire card with a Texas Instruments chip set.

Check your FW card for compatibility.

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Re: Help! I got a new pc and my firewire interface wont run properly!

Postby Ant Gamble » Wed Feb 13, 2013 7:37 pm

Via chip sets should be fine too.....however...

Many Firewire cards also run network drivers, which can cause glitches/stutters. Go into device manager and look in the firewire AND network adaptor devices. If there is a networking element of the firewire card disable it and then see if there's an improvement.

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Re: Help! I got a new pc and my firewire interface wont run properly!

Postby Pete Kaine » Thu Feb 14, 2013 12:05 pm

Bo Millward wrote:Sorry man I should of said I'm running windows XP, it's not a driver issue. I've pissed about with a number of different drivers for 3 days now and I think it must be something else.

You bought a new PC and put XP on it? Your a braver man than I.

The fix refered too above is this one : http://www.focusrite.com/answerbase/en/article.php?id=1030

It applies to XP SP2 and & SP3 as well so unless your running an inital release with a vanilla install and completely unpatched, your going to want to try it.

Oh, and of course check that the FW card is indeed has a TI chip on it. All the Startech ones I've seen do, but that doesn't mean they all do. Regarding the VIA comment up top, most of the VIA chips do work with the Focus gear but not all of them from experience.
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Re: Help! I got a new pc and my firewire interface wont run properly!

Postby tim_obrien » Thu Feb 14, 2013 6:03 pm

Firewire interfaces are VERY picky and, as been pointed out, usually work best with TI-chipset cards.

SIIG and Belkin make known good TI-chip'ed firewire cards.

A good basic rule of thumb is: TI chips only!
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