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Possible PC Support Scam

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Possible PC Support Scam

Postby Andi » Thu Jul 11, 2013 12:12 pm

May be nothing but FYI I've just had a couple of VERY pushy 'phone calls from someone claiming that my PC has an infection and directing me to http://pccarencure.net/ with instructions to click the button on the page to connect to a technician. Apparently my PC has been sending their data centre thousands of error messages saying that it has a virus. I was directed to look in event viewer and told that the thousands of message there are proof that there is a problem. They wouldn't tell me how they connected my 'phone number with my PC, and couldn't tell me the name of my PC nor the OS running. Their website is adorned with a US flag but was registered in India in November 2012 and all contacts in the Who Is entry have yahoo email addresses. Paint me uncharitable but my suspicious gland is pumping. The 'phone calls were pushy to the point of aggressive, with lots of "I'm telling you" and "why won't you understand, just press the button on the screen".

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Re: Possible PC Support Scam

Postby Pete Kaine » Thu Jul 11, 2013 12:40 pm

They can't link a PC mac/IP address to your phone number or vice versa unless you signed up to a service and gave them your details outright.

Errors in computer management mean zip, it's a real time log. For instance if a computer tries to connect to the internet and for some reason it fails to negotiate the first time (perhaps your ISP is slow to respond or the line is bad) it'll log a fault or two. Nothings broken however, it's for troubleshooting in the event that an engineer wants to trace where and when the problem occured.

Scammers know this (and these are scammers, pure and simple) so lean upon it to scare people into falling for their garbage. If you ever get a phone call from an IT support service that you haven't gone out of your way to sign up for, ignore them or feel free to keep them hanging on the phone for as long as physically possible so they have less time to scare those weaker willed in our society who may fall for such utter crap.
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Re: Possible PC Support Scam

Postby DGL. » Thu Jul 11, 2013 12:43 pm

Seems similar to the Microsoft scam, people phoning claming to be from microsoft and then claming that the computer has a problem (they make you got to event viewer and claim all the errors are serious when most of them are not errors at all) they then make you pay to have it fixed and use something like go to my pc to take control of you computer install software and 'fix' the problem (a lot of the time they are actually installing dodgy stuff on your machine).

Best thing to do to these people if they ring again is point out that you know they are a scam and that the relevent authorities have been contacted, or even answer (if you recognise their number) is to answer 'Microsoft Fraud Department'

Microsoft can't and have no idea if a computer has a virus. The ONLY (and very rare) time you will ever get a message from Microsoft is via an onscreen message when they have disabled a bot net and your computer is infected.
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Re: Possible PC Support Scam

Postby Andi » Thu Jul 11, 2013 1:22 pm

Aaah, I thought I'd misheard the beginning of the call - the original caller did say that he was calling from Microsoft.
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Re: Possible PC Support Scam

Postby zenguitar » Thu Jul 11, 2013 1:41 pm

When I am in the right mood these calls can provide a lot of entertainment.

As soon as they tell me that my computer is infected, I start panicking and freaking out. Then I demand to know which of the four computers in the house is infected. They tell me to go online, and I scream 'BUT WHICH COMPUTER? You HAVE to tell me, you must know which computer it is because you found the problem.'. Then whenever they try to scam, I demand they tell me which computer, and start freaking out and demanding to speak to their manager so they can tell me which computer to use...

I can sometimes get 10-15 minutes before they hang up on me.

Other times I'll just say. 'You know that this is a scam, I know that this is a scam, do you feel ashamed of yourself?' That can be a fun argument too

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Re: Possible PC Support Scam

Postby Silver Raver » Thu Jul 11, 2013 2:31 pm

These scam calls are very common nowadays.

I always lie, and tell them I've got an Apple Mac. They soon hang up.
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Re: Possible PC Support Scam

Postby mick.n » Thu Jul 11, 2013 3:28 pm

Had a few of these calls over the last few years. Andy's method is good fun if you have some time to spare & are bored.

My usual method is to ask them to wait while I "Put you through to the computer department".........then I place the phone close to the radio & every now & then I pick up the phone & tell them "Please hold,your call is important to us"
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Re: Possible PC Support Scam

Postby Andi » Thu Jul 11, 2013 4:00 pm

It's all just much less entertaining if they get your mum or your kids and scare the hell out of them - these guys were REALLY aggressive. Ah well.
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Re: Possible PC Support Scam

Postby mick.n » Thu Jul 11, 2013 4:09 pm

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Re: Possible PC Support Scam

Postby OneWorld » Thu Jul 11, 2013 5:48 pm

My mate was subject to an attempted scam, same deal as this, but it was a woman that phoned (the scamee feels 'safer' with a woman?) anyway, my mate went to ask her what colour panties she was wearing, and other such lewd enquiries - Shows what kind of people I kick around with lol

Stopped the call though toot sweet
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Re: Possible PC Support Scam

Postby Folderol » Thu Jul 11, 2013 6:43 pm

I feel cheated
I've not had any of these calls. I can do a good doddery-old-fool act (friends say I do it all the time).
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Re: Possible PC Support Scam

Postby Andi » Thu Jul 11, 2013 9:24 pm

Huh, warned the wife about this when she got back from work today. "Oh yeah, I had one of those last week, told him to sod-off"! And didn't even think to mention it! Man as hunter/gatherer/protector has a tough time in the 21st century!
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Re: Possible PC Support Scam

Postby OneWorld » Fri Jul 12, 2013 9:55 am

Folderol wrote:I feel cheated
I've not had any of these calls. I can do a good doddery-old-fool act (friends say I do it all the time).

I haven't had any myself either. But I am ex-directory - landline is strictly for close family and close friends. Mobile is for the any-old-tosh.com. But I have 3 friends who have had these calls, and they are not ex-directory. The scammers must just get the telephone directory and trawl trhough it
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Re: Possible PC Support Scam

Postby Exalted Wombat » Fri Jul 12, 2013 10:32 am

If you play them along, eventually you get transferred to someone who speaks slightly better English to move in for the kill. He wants to get you to set up remote access to your computer so he can install some protection/cleanup program. I believe the clever part of the scam it that you DO get a working anti-malware program, just an unnecessary, over-priced one.

I've played up to this point a couple of times. When it becomes clear I'm messing around I've had this link spelt out to me: http://www.amishrakefight.org/gfy/ (Don't follow the link if you're frightened of rude words) At least they have SOME sense of humour!

Sadly, I know at least one person who fell for it.
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Re: Possible PC Support Scam

Postby Martin Walker » Fri Jul 12, 2013 10:36 am



Actually, it includes a classic response that I must try to remember for the next time it happens to me. It's apparently a modified quote from a character played by Liam Neeson in the film 'Taken':


“I don’t know you who you are but I do know what you want. If you’re looking for money, I can tell you, I don’t have any. But what I do have is a very particular set of skills, acquired over a very long career in the shadows. Skills that make me a nightmare for people like you. If you leave my computer alone, that will be the end of it. I will not look for you, I will not pursue you. But if you don’t, I will look for you, I will find you. And I will kill you.”




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Re: Possible PC Support Scam

Postby Exalted Wombat » Fri Jul 12, 2013 10:43 am

Martin Walker wrote:

Actually, it includes a classic response that I must try to remember for the next time it happens to me. It's apparently a modified quote from a character played by Liam Neeson in the film 'Taken':


“I don’t know you who you are but I do know what you want. If you’re looking for money, I can tell you, I don’t have any. But what I do have is a very particular set of skills, acquired over a very long career in the shadows. Skills that make me a nightmare for people like you. If you leave my computer alone, that will be the end of it. I will not look for you, I will not pursue you. But if you don’t, I will look for you, I will find you. And I will kill you.”

And you will risk this fate:

http://www.dailymail.co.uk/news/article-2349328/Teenager-jail-making-terroristic-threats-Facebook-comment-carrying-school-shooting--despite-adding-lol-jk-joking.html

I''ve given the Daily Mail version as I know we all enjoy a bit of over-the-top sensationalism.
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You don't have to write songs. The world doesn't want you to write songs. It would probably prefer it if you didn't. So write songs if you want to. Otherwise, dont. Go fishing instead.


Re: Possible PC Support Scam

Postby zenguitar » Fri Jul 12, 2013 12:46 pm

OneWorld wrote:I haven't had any myself either. But I am ex-directory - landline is strictly for close family and close friends. Mobile is for the any-old-tosh.com. But I have 3 friends who have had these calls, and they are not ex-directory. The scammers must just get the telephone directory and trawl trhough it

Nothing to do with being ex-directory I'm afraid. Just good luck. They don't waste time and money going through directories. They have a bottom feeder call centre in India or anywhere else that has cheap English speaking labour, an automated dialler that has STD codes and then randomly dials the rest of the number, and if the number rings and they have an operator available the call is patched straight to the operator, if no operator is available the call is dropped. The calls are routed via IP using the cheapest possible provider, which is why they are often poor quality.

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Re: Possible PC Support Scam

Postby Hugh Robjohns » Fri Jul 12, 2013 12:58 pm

Exalted Wombat wrote:And you will risk this fate:


Good God! Okay, so the kid was a bit daft in writing it, the Canadian lady lacking a humour gland or social life just as daft for reporting it, and the local police completely unbelievable for locking the kid up for five months, apparently without a trial!

I'm utterly stunned at such a series of gross over-reactions and mindless panic in the complete absence of intelligent intervention at any point in the process. I'd like to think this could only happen in America, but sadly this kind of thing is spreading as the global human gene pool becomes more dominated with utter idiots.

H
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Re: Possible PC Support Scam

Postby Kwackman » Fri Jul 12, 2013 1:06 pm

Hugh Robjohns wrote: but sadly this kind of thing is spreading as the global human gene pool becomes more dominated with utter idiots.

H

There's a movie called "Idiocracy", which is supposed to be a comedy sci-fi thing- but could be looked at as a documentay!
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Re: Possible PC Support Scam

Postby feline1 » Fri Jul 12, 2013 2:19 pm

Hugh Robjohns wrote: but sadly this kind of thing is spreading as the global human gene pool becomes more dominated with utter idiots.

De-evolution is real!
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Re: Possible PC Support Scam

Postby Exalted Wombat » Fri Jul 12, 2013 5:11 pm

Hugh Robjohns wrote:
Exalted Wombat wrote:And you will risk this fate:

Good God! Okay, so the kid was a bit daft in writing it, the Canadian lady lacking a humour gland or social life just as daft for reporting it, and the local police completely unbelievable for locking the kid up for five months, apparently without a trial!

I'm utterly stunned at such a series of gross over-reactions and mindless panic in the complete absence of intelligent intervention at any point in the process. I'd like to think this could only happen in America, but sadly this kind of thing is spreading as the global human gene pool becomes more dominated with utter idiots.

H

It's happened in the UK, to a lesser extent. That guy who jokingly threatened to blow up an airport in the Midlands, the girl who lost a silly community job because she used to be mouthy on Twitter... I don't think anyone's actually gone to jail. Yet.
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Re: Possible PC Support Scam

Postby charice » Sun Jul 21, 2013 9:00 am

A scam indeed. Thanks for sharing this information. I haven't received a call like that but I'm sure I'd recognize the call if ever I get one.
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Re: Possible PC Support Scam

Postby charice » Sun Jul 21, 2013 9:03 am

Do you still have the caller's phone number? I strongly suggest you report it to Callercenter.com to raise a warning and the FTC in an attempt to shut the scam down.
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Re: Possible PC Support Scam

Postby Folderol » Sun Jul 21, 2013 6:53 pm

Hugh Robjohns wrote:
I'd like to think this could only happen in America, but sadly this kind of thing is spreading as the global human gene pool becomes more dominated with utter idiots.

H
The thing is Hugh, it takes no intelligence to breed.
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Re: Possible PC Support Scam

Postby Martin Walker » Mon Jul 22, 2013 3:01 pm

Folderol wrote:
Hugh Robjohns wrote:
I'd like to think this could only happen in America, but sadly this kind of thing is spreading as the global human gene pool becomes more dominated with utter idiots.

H
The thing is Hugh, it takes no intelligence to breed.

Which is probably why so many kids have children before they leave school

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