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Some laptop sounds gone, others aren't

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Some laptop sounds gone, others aren't

Postby alexis » Wed Feb 26, 2014 4:40 pm

Dell Latitude D630 running XP SP3.

I noticed I don't have any sound anymore, either from the main laptop speaker or the headphone output, when I try to play youtubes or aolradio.com, or when I get an Outlook email message, etc. - all situations where until recently I could hear sounds. Also, when I go to the XP control panel >> sounds >> there are no sounds when I click on the Windows sound list (I believe the sounds could be auditioned in the past by clicking on them, but my memory may be wrong on that count).

However, there are still sounds that come out of the computer when I, e.g., type in the wrong log-on password and hit enter.

I have not had any problems of this sort in the 7-8 years or so that I have had the laptop.

Is this a driver problem, or are there other things I can check? I'm hoping it's not a driver problem, I don't want to get yelled at by my IT dept.

Thanks!
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Re: Some laptop sounds gone, others aren't

Postby alexis » Fri Feb 28, 2014 9:19 pm

Thought I'd bump once before venturing out into the wild to find an answer ...

Thanks for any help!

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Re: Some laptop sounds gone, others aren't

Postby BJG145 » Fri Feb 28, 2014 10:07 pm

Done the obvious? Checked Device Manager, reinstalled driver, system restore, etc etc...
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Re: Some laptop sounds gone, others aren't

Postby ezza » Sat Mar 01, 2014 8:52 am

Right click the speaker icon and open the mixer. Are any channels muted or fader at zero? Do you see signal in the meters when you expect to hear audio?

Btw, no help I know, but I would have been busting down the door of my IT dept 3 years ago demanding a new laptop. 7 years service is very good.

/e
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Re: Some laptop sounds gone, others aren't

Postby alexis » Tue Mar 04, 2014 7:14 pm

Thank you BJG145 and Ezza!

Device Manager >>> Hardware >>> Sound, Video and Game Controllers ... no ugly yellow "?" or "!" ... it all looks good.

No system restore available.

Don't want to do the driver reload except as last resort, I will get yelled at by IT (it's complicated ...).

Speaker icon - nothing muted or faders at zero. I'm actually not seeing a mixer or meter as described though to check if there is signal when I play Pandora like I used to.

Only one device for playback, the default "SigmaTel Audio".

I was hoping that the fact that the computer makes some sounds when booting up, but not when playing music, would help narrow the problem down to the SignaTel Audio, but as there is no "yellow thing" in the Device Manager >>> Hardware >>> Sound, Video and Game Controllers , I wonder if that rules it out?

Should I "update driver" there, with the right click?

Thanks, guys, or anyone else!

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Re: Some laptop sounds gone, others aren't

Postby Bern Leckie » Fri Mar 07, 2014 1:51 am

It sounds like you are getting system "beeps" instead of audio samples played through Windows. It could be caused by a fault with your soundcard or connection to it (though if you can see it listed in devices, that's encouraging), or it could be corruption in the registry which stores your settings, or a driver fault as you suggested.

One thing you could try before touching the drivers. If you are able to set up a new user account on your PC, that should be automatically set up with system sounds you will recognise, even if your registry settings are corrupted. If you can set that up successfully, it's not a driver problem. To fix your sound, you'll need to fix your registry, which is definitely a job for IT if you're slightly unsure. They'll probably be able to find a script to do this in a few minutes. And if that doesn't work, it's probably worth a chat with IT about drivers - you never know if they have a reason to use a particular one, but they will if they do.
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Re: Some laptop sounds gone, others aren't

Postby ezza » Fri Mar 07, 2014 1:24 pm

Can you temporarily set Cubase to use your laptop soundcard instead of your Delta 66? Check for Cubase meters showing output.

Don't rule out a hardware failure. We would always like problems to be fixable in software. Sometimes they just aren't.

You haven't done something silly like muting the audio with a button on the laptop body.... :-)

/e
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