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I just had cause to use Waves tech support...

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I just had cause to use Waves tech support...

Postby jaminem » Mon Aug 15, 2011 6:12 pm

...It was excellent.

They responded to my initial query within 30mins yesterday (yes - a sunday) and fixed my issue (MPX master tape disappearing when my other waves plugins remained???) this evening.

The tech guy was knowledgable and courteous.

I know paying for WUP is a pain, but if it means you get decent after sales service, it may well be worth it...
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Re: I just had cause to use Waves tech support...

Postby desmond » Mon Aug 15, 2011 6:51 pm

They've always had pretty good support, imo - and certainly when I've used them, I was very happy with the support.
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Re: I just had cause to use Waves tech support...

Postby Tui » Tue Aug 16, 2011 10:55 pm

I prefer not needing any tech support. As in, stuff just works.

Waves?
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Re: I just had cause to use Waves tech support...

Postby JamesSimpson » Wed Aug 17, 2011 12:55 am

Never needed waves tech support, stuff I have sounds great, so far works great...
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Re: I just had cause to use Waves tech support...

Postby mathman » Sun Aug 28, 2011 5:38 am

Like the above posters have mentioned, wave tech support has always been useful for me.

They reply quickly and simply get the job done.
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