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Unfortunately, Sound On Sound magazine staff do not have the time to answer specific questions about music equipment, software or give advice on techniques.
If you have a problem with your equipment you should always check the manufacturer's web site first for advice and software upgrades.
However, SOS does have a very active community of musicians and recording engineers who may be able to help.
Why not visit our Forum and see if someone has already posted a similar question or login and start your own thread.
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