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Sound Control + Turnkey go into administration...

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Sound Control + Turnkey go into administration...

Postby Ben » Wed Apr 30, 2008 6:46 pm

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Re: Sound Control + Turnkey go into administration...

Postby Rockrooms » Wed Apr 30, 2008 6:52 pm

Just seen this to, though the website seems to up as normal, still seems unbelievable, very very sad as I've always had good service from them and the folk were fairly knowledgeable and helpful.

- Joe -
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Re: Sound Control + Turnkey go into administration...

Postby Tomadvent » Wed Apr 30, 2008 6:53 pm

This should be a headline feature please SOS - the websites are still working - and it will save people much angst if they don't place orders now.

No surprise that the supermarket approach to music retailing did not work for Sound Control - poor product range and staff knowledge etc - and Turnkey have been in turmoil for about 18 months.

Hopefully this will convince people that there is no future in turning music sales in leisure retailing - and focus everyone back on the real music shops.

Over 100+ jobs however have gone - many of whom will be working musicians as well which is very sad and worrying for all involved and their families.
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Re: Sound Control + Turnkey go into administration...

Postby crofter » Wed Apr 30, 2008 6:54 pm

That's coffin chasing in the extreme, Dolphin should be ashamed.
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Re: Sound Control + Turnkey go into administration...

Postby Steve Hill » Wed Apr 30, 2008 7:04 pm

crofter wrote:That's coffin chasing in the extreme, Dolphin should be ashamed.

That's business! And being slightly pedantic, but it is relevant, Sound Control are legally obliged to disclose the fact of the administration, and give the administrators' names and addresses, on their website from the moment of appointment.

OK, it's day one, and it take a little time to make these things happen... but I can also say with 100% confidence that if you place an order today (and if the goods are available) the administrators - not the previous management - will honour it. Or they will give you your money back. There's no way a company like Deloitte wants to be accused of defrauding customers in these situations. They've spent 200 years building up a reputation for honesty and trustworthiness, and they only need to trash it once.
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Re: Sound Control + Turnkey go into administration...

Postby Parker Fly » Wed Apr 30, 2008 7:07 pm

Steve Hill wrote:
crofter wrote:That's business! And being slightly pedantic, but it is relevant, Sound Control are legally obliged to disclose the fact of the administration, and give the administrators' names and addresses, on their website from the moment of appointment.

Their web-site is a different legal entity, that aspect of their business was kept quite separate from Most Modern.
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Re: Sound Control + Turnkey go into administration...

Postby hogberto » Wed Apr 30, 2008 7:11 pm

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Re: Sound Control + Turnkey go into administration...

Postby Steve Hill » Wed Apr 30, 2008 7:14 pm

Well it's the directors' choice if they want to henceforth trade with unlimited personal liability contrary to sections 216 and 217 of the Insolvency Act 1986 by muddying the waters as to which entity anyone is dealing with. I'm sure it will count enormously in their favour when the administrators file their reports on directors' conduct under the Company Directors Disqualification Act.
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Re: Sound Control + Turnkey go into administration...

Postby Tomadvent » Wed Apr 30, 2008 7:16 pm

What ever the legal ins-and outs of the separate operations under the same name (do any of us have any real idea how the different operations are linked to each other?) - simple common sense (given how bad their respective customer services are/were) would suggest to me that this is NOT a good time to place an order at any of the sites. They may technically be legally and financially seperate but it is hard to believe that the staff will be focusing on the job in hand.
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Re: Sound Control + Turnkey go into administration...

Postby philetaylor » Wed Apr 30, 2008 7:23 pm

Hi.

Does anybody know which stores have closed and which are staying open?

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Re: Sound Control + Turnkey go into administration...

Postby Monobass » Wed Apr 30, 2008 7:29 pm

It's not a good situation for the employees.

On the other hand, at a personal level over 15 years I've found everyone I had to deal with at Turnkey to either be rude or clueless.

Pretty opportunistic response from Dolphin... but I've never had a bad experience with Dolphin's direct customer service, maybe they learnt their lessons from their own experiences as customers at Turnkey... although to be fair Dolphins website is pretty useless... i just ring them up.

The people I feel sorry for are those small companies whose products were distributed exclusively through Turnkey in the UK like Dave Smith Instruments. I picked up a Prophet Module from Turnkey recently because I had no other choice as to where to buy it from. I even considered buying it direct from Dave Smith to avoid Turnkey, but they recommended I used Turnkey for various reasons.

Turnkey won't be missed, lets hope the decent products find another home.
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Re: Sound Control + Turnkey go into administration...

Postby nathanscribe » Wed Apr 30, 2008 7:29 pm

SC only just opened a big new store in Leeds, where I've spent more time than I should have mucking around on their P08...

Intriguingly, Turnkey were the sole UK importers of DSI and Moog, or so I heard. Wonder who'd take that mantle on now? And what that will do to the prices...

EDIT: whoops, Monobass just mentioned this while i was typing. Still, I agree - although i have to say there was one extremely helpful guy at SC leeds who was never less than brilliant. Sorry to see them go. There's nowhere else convenient for me to try stuff out before I buy it.
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Re: Sound Control + Turnkey go into administration...

Postby forumuser695516 » Wed Apr 30, 2008 7:30 pm

Surprised it didnt happen years ago to be honest. Rarely had good service out of Turnkey, and they had enough time to get their act together.
Roll on the clear out sale!

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Re: Sound Control + Turnkey go into administration...

Postby Parker Fly » Wed Apr 30, 2008 7:34 pm

Steve Hill wrote:Well it's the directors' choice if they want to henceforth trade with unlimited personal liability contrary to sections 216 and 217 of the Insolvency Act 1986 by muddying the waters as to which entity anyone is dealing with. I'm sure it will count enormously in their favour when the administrators file their reports on directors' conduct under the Company Directors Disqualification Act.

It wouldn't be unreasonable for a wholly separate company to make use of a trading style, i.e. a franchisee, and legally the franchisee would not be liable for the debts of the parent company save for those duly noted in their contract. It is also quite acceptable for a franchisee to be partly or wholly connected to the franchise in terms of those involved.
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Re: Sound Control + Turnkey go into administration...

Postby Monobass » Wed Apr 30, 2008 7:36 pm

nathanscribe wrote:whoops, Monobass just mentioned this while i was typing. Still, I agree - although i have to say there was one extremely helpful guy at SC leeds who was never less than brilliant. Sorry to see them go. There's nowhere else convenient for me to try stuff out before I buy it.

Yeah I guess I should have pointed out i'm only talking about Turnkey in London.
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Re: Sound Control + Turnkey go into administration...

Postby Seaforth » Wed Apr 30, 2008 7:39 pm

Regarding Dophin - well, why shouldn't they be opportunistic? It isn't going to do the newly unemployed any good if they say nothing about it for a respectful period. It's a business opportunity, they're a business.

I've bought from them quite a few times and they've always been very good. I hope that they don't try to take too much on and go downhill but that said- good luck to them.

I'm interested to know what the poster above found so poor about their website - I've never had a problem with it, including finding specific gauges of guitar string for a matter of pence, right up to the stuff costing hundreds or thousands. Never had anything coming in as in stock when it wasn't etc etc.

Only visited Turnkey once - a thoroughly miserable and depressing experience.

Just thought I'd get my oar in.

Over and out.
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Re: Sound Control + Turnkey go into administration...

Postby Parker Fly » Wed Apr 30, 2008 7:40 pm

Tomadvent wrote:(do any of us have any real idea how the different operations are linked to each other?)

A tenner spent at Companies House will go some way to making things clearer.
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Re: Sound Control + Turnkey go into administration...

Postby oggyb » Wed Apr 30, 2008 7:41 pm

Monobass wrote:
nathanscribe wrote:whoops, Monobass just mentioned this while i was typing. Still, I agree - although i have to say there was one extremely helpful guy at SC leeds who was never less than brilliant. Sorry to see them go. There's nowhere else convenient for me to try stuff out before I buy it.

Yeah I guess I should have pointed out i'm only talking about Turnkey in London.

Are we certain the Leeds branches are closing? That will be a shame, if so.

There was one guy at kirkstall who commented on my skill with the roland V-Synth GT tone pad when we were last round there. I blushed. :blush:
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Re: Sound Control + Turnkey go into administration...

Postby Monobass » Wed Apr 30, 2008 7:44 pm

Seaforth wrote:I'm interested to know what the poster above found so poor about their website - I've never had a problem with it, including finding specific gauges of guitar string for a matter of pence, right up to the stuff costing hundreds or thousands. Never had anything coming in as in stock when it wasn't etc etc.

Certain items just don't turn up in searches even when you enter very specific terms (on products which you can still access via browsing).

Mention it to Dolphin on the phone and they are very frank about the problems they have... I get the impression their system just can't handle the amount of products they carry.
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Re: Sound Control + Turnkey go into administration...

Postby Steve Hill » Wed Apr 30, 2008 7:48 pm

Something resembling an official press release from www.creditman.biz...

Sound Control Group appoints adminstrators

Apr 30 2008
John Reid and Bill Dawson of Deloitte, the business advisory firm, have been appointed Administrators of Sound Control Holdings Limited (“Holdings”) and certain of its subsidiaries (“the Group”) following applications to the courts by the Group’s Directors.

The Group operates from 26 stores across the UK, under the brand names Sound Control, Media Tools, Turnkey and Soho Sound House, and is the largest musical instrument retailer in the UK. It has a turnover of £50m and 338 employees nationwide.

The Group has been impacted by increased competition from the internet and the directors had been pursuing a strategy to sell the business. This did not prove successful and accordingly they sought the appointment of John Reid and Bill Dawson as Administrators.

John Reid said: “Following a review of the Group’s operations the Administrators have today made the difficult decision to close 10 of the Group’s trading locations and bring to an end its telesales and internet sales activities. These changes to the Group’s operations have resulted in 163 redundancies with immediate effect.

“The Administrators welcome interest in the business and assets of the Group and are already in discussions with a number of interested parties to explore a possible sale.

“However, at the same time as they explore sale options, the Administrator will continue to trade the remaining 16 stores, selling high quality musical instruments to the public.”

The Group's head office is based in Dunfermline and has various trading locations throughout the UK."


Note the reference to the administrators' decision to terminate internet operations with immediate effect.
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