TRUMPETSIZZLE wrote:Well Hugh I don't see anyone from Audient responding here.
Audient replied above saying:-
It's is of course extremely disappointing to hear that you've had this experience so far with your iD14.
Apologies we weren't able to take your call. As we are based just outside of London in the UK, the time difference meant we will have most likely been outside of the office when your call came through.
Can I check with you through which channel you tried to contact us on? I checked with our support team here and we don't appear to have received any correspondance from yourself. If for any reason messages are going missing in our system, we'd like to get this resolved as quickly as possible.
Would you be able to contact us using the following link: https://support.audient.com/hc/en-us/requests/new
If you are able to provide contact details. I'm sure we can arrange a time to give you a call and get to the bottom of this for you.
Again, apologies that you've had a poor experience so far but we'd love to put things right for you if given the chance.
Technical Support Manager
Didn't you see it. ???
It's 7 posts before this one.
They said they did not receive any e-mail from you and the call you made could have been after office hours in the UK.
They were very helpful inter reply to you.
And - I just noticed they posted again in the post before this one.
Good Customer Support IMHO.