ef37a wrote:Yes, this can be frustrating - you want to help, but you have at least four posts of back and forth before the OP actually gives out any useful details at all. Otherwise it's just "my thing doesn't work", and then an expectation that someone else should make the effort of collating the details of the OP's problem.
However, while in some cases it's laziness, as you say, some people just don't have much of a concept of how to organise and frame details to be useful, so you can't blame those folks, at least. However, I do expect someone wanting help to be at least open to engage in a dialog. Sometimes people get frustrated when you don't tell them which button to press to immediately fix it - almost as if they think you're holding out on them. If it starts to become a fight to try to help, then I'd rather put my effort elsewhere...
You've said what I wanted to say much better than I did in my original post.
Framing what you need say properly is essential. If you don't know the terminology, or the back from the front of a mixer then it's highly likely you won't stand a chance of driving whatever bit of kit you're wrestling with to get the results you want. If you're trying to offer help in these circumstances it's like talking down a plane and not knowing what plane it is or even where it is. And, at the last moment after many posts someone will give you a golden clue as to what it is that's causing them problems, and you think "if only they'd mentioned it sooner"
In this age of YouTube, you can watch a video that will most times, clear things up for you.
But equipment and music production issues are so unique and specific to the individual, you need to actually deal with someone who's had a wide range of experience, or a team of one to one experts, we are still fortunate to have places like SOS who offer this, there are others, but SOS is still the most laid back, and knowledgeable of them all IMO.