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Monitor Level Drop in Focal Shape 65s

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Monitor Level Drop in Focal Shape 65s

Postby Ian Shaw » Mon May 11, 2020 1:44 pm

Hi All,

Hope someone can shed some light on this.

I was messing with some audio files in Bitwig last night, getting to know how the DAW works mostly, when I noticed all the files seems to be panned slightly to the left. I blamed myself & then Bitwig initially, thinking I'd done something by accident.

So I fired up Logic & ran a test tone to find it was still happening. I had to pan the channeI to around -20 to get the signal in the middle, so I reckon there is a 2-3 db difference from one side to the other. I swapped leads, checked my interface, etc, all the obvious stuff, & after an hour or so concluded that one of my Shape 65s is indeed louder than the other.

I've had them over a year so would have noticed this ages ago if it had always been there. There is no volume adjustment on the Shapes so the only way I could fix it was to go into my audio interface control & pan the output channel until I got. all the eq controls on the Shapes are set the same & it happens on both the balanced outputs & the unbalanced.

I'm a bit baffled. The only reported problem I can find with these monitors are the standby standby mode is a bit dodgy & I have seen that this can be bypassed by a little switch on the circuit board. I was wondering there would also be some kind of volume attenuation pot inside as well?

Anyone got any pointers on this before I contact Focal support? I don't suppose it would be easy to get them sorted out atm!

Cheers

Ian
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Re: Monitor Level Drop in Focal Shape 65s

Postby Hugh Robjohns » Mon May 11, 2020 2:58 pm

The one other 'obvious check' I would do before making the phone call is to physically swap the monitors over left-right and see if the balance error swaps too, as it is possible that the apparent balance issue is actually a room acoustics issue.

H
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Re: Monitor Level Drop in Focal Shape 65s

Postby Ian Shaw » Mon May 11, 2020 3:33 pm

Hi Hugh,

Yep, I checked that this morning. It's definitely a problem with the monitor.

just checked and they are still under warranty luckily so I think Focal support is my next step.

Thanks

Ian
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Re: Monitor Level Drop in Focal Shape 65s

Postby Hugh Robjohns » Mon May 11, 2020 3:35 pm

:thumbup:
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Re: Monitor Level Drop in Focal Shape 65s

Postby Ian Shaw » Mon May 11, 2020 6:47 pm

Just switched them on this afternoon & everything seems fine. Maybe I've been in the house too long! :headbang:
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Re: Monitor Level Drop in Focal Shape 65s

Postby Ian Shaw » Tue May 12, 2020 5:57 pm

Ok. so this is weird.

When I first switch on the monitors the sound ( a mono source looped) comes from the centre as normal. Over a period of time it shifts about a foot to the left. It seems my right-hand monitor drops in volume as it warms up!

I've switched the offending monitor off & on again. The signal starts in the middle & slowly moves left in about 10 seconds!

Anyone come across this before?!!!
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Re: Monitor Level Drop in Focal Shape 65s

Postby blinddrew » Tue May 12, 2020 6:52 pm

That sounds like time to contact Focal!
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Re: Monitor Level Drop in Focal Shape 65s

Postby Ian Shaw » Tue May 12, 2020 7:18 pm

blinddrew wrote:That sounds like time to contact Focal!
According to the Focal website I have to contact the dealer to arrange repair but they are 2 hours away & closed anyway, so I guess you're right.
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Re: Monitor Level Drop in Focal Shape 65s

Postby Ian Shaw » Thu May 21, 2020 2:50 pm

Just an update & some praise for my dealer, Absolute Music, my local music store a mere 2 hours away. I raised a support ticket, they got back to me within 48 hours & arranged for me to drop off my dodgy monitor at their warehouse (social distancing norms followed, of course) & borrow one of the same from their demo room in the meantime.

Felt a bit strange travelling that far from home!

A happy bunny

Ian
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Re: Monitor Level Drop in Focal Shape 65s

Postby blinddrew » Thu May 21, 2020 2:53 pm

:thumbup:
Good to hear!
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