ef37a wrote:I wonder however if this is another case of the "Watchdog Effect"? You know the sort of thing, a badly served consumer battles a company for months (around 6 in this case) and then miraculously a solution is found when an organization with some public clout gets involved.
To be honest, it took a while to get past the first line support and up to a technician that would understand the issue, and maybe SOS helped with this. In that case it's only fair, since I bought the unit on the strength of the SOS review
Once that happened, everything was taken care of quite swiftly. When it took longer than expected for them to write new firmware, they sent me a replacement unit, and they even offered to send their top of the line interface instead, so no complaints on that front.