ef37a wrote:I wonder however if this is another case of the "Watchdog Effect"? You know the sort of thing, a badly served consumer battles a company for months (around 6 in this case) and then miraculously a solution is found when an organization with some public clout gets involved.
To be honest, it took a while to get past the first line support and up to a technician that would understand the issue, and maybe SOS helped with this. In that case it's only fair, since I bought the unit on the strength of the SOS review :-)
Once that happened, everything was taken care of quite swiftly. When it took longer than expected for them to write new firmware, they sent me a replacement unit, and they even offered to send their top of the line interface instead, so no complaints on that front.