blinddrew wrote:The thing is, these are commercial operations. If most users really valued the manual, then it would make a difference to purchasing preferences or servicing costs. If it's not affecting the bottom line then one way or another it's not valuable to the company. The fact that small number of oldies (and not so oldies) like us find them really useful just doesn't cut the mustard.
Deja vu! I had a similar conversation with a nice chap at my bank when I asked him why Nat West (THE listening bank!) did not have a email contact address and it was virtually impossible to get information online unless you had an account. He replied that customers had other ways to get information. My response to that was "What about people that are not yet account customers but want information?" He said he had not thought of that.
To me it seems blindingly obvious? I want to buy a product so I look for the user manual because, UNIQUELY that will tell me, if it is any good, exactly what the product does, how it might interface with my existing setup and give me a head start for when/if it arrives.
The alternative is I buy on the strength of ad puff claims and THEN if I have a problem I have to fight my way through a silly ticket scheme. One question, one answer a day IF you are lucky.
Sorry, don't buy the hard luck stories. If a firm is so precarious financially that they cannot produce even an online manual I don't want to deal with them thank you very much.
If I were 20 yrs younger I would be knocking small gadgets out from my home to get enough wonga together to buy my Result Sixes. I am pretty damn sure I could write a decent user manual for a signal booster or similar!
Dave.(Joaney Mitchell had it bang right!)