Sam Spoons wrote:Sony's after sales was appalling too. Mine died 'cos the DC power socket failed after a couple of years. The 'repair' Sony offered (a motherboard replacement) would have cost more than the cost of a new machine. I asked for a service sheet just so I could dismantle the laptop without breaking the various plastic tabs and clips but was told (amongst several other spurious reasons fo not supplying one) that they didn't supply such information due to 'industrial espionage' :headbang: I was able to replace the connector with another attached to the chassis with floating leads to the MB which lasted until the machine died for other reasons.
Yeah, they're famously rubbish.
Dell aftersales on the other hand is second to none, and I would include Apple in that assessment, with the further proviso that I've had excellent aftersales from Apple when needed.