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Homesafe

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Re: Homesafe

Postby garrettendi » Thu Jan 17, 2019 5:11 pm

We've just recently upgraded our broadband with Virgin. We've disconnected the phone line, so no line rental, and don't have live TV. We were on 50mb for £37pm but after a couple of short phone calls (the hold music was almost as long as the actual calls), we got upgraded to 350mb for £50pm + £5 activation fee.

The whole thing had gone live on our connection in less than 15 minutes and in our first few tests our speed wasn't far off from 400mb.

All in all, I'd definitely recommend Virgin.
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Re: Homesafe

Postby ef37a » Thu Jan 17, 2019 6:31 pm

Pete Kaine wrote:
Eddy Deegan wrote:
ef37a wrote:I "had" to change browsers from IE and chose Firefox. I don't like it much and intend to try Chrome.

It's no bad thing to stop using IE (though it would annoy me on principle if an ISP demanded I did as that would be overstepping the mark IMHO). It always was a troubled browser and is now consigned to history. Chrome is a nice browser - I use and like it a lot. Firefox is fine, and although not quite as widely supported you could also look at Opera, which is very fast.

Well, to be fair, IE ceased being developed in 2016 and is getting extremely limited service patches at this point. They only include it now on W10 for backwards compatibility within internal networks where Edge hasn't been approved on corporate intranets.

Really, I think MS has reached the point of just wanting it to die, I wouldn't be blaming the ISP for this one.

Still, it's the only time I'm going to be defending TT's policies. They are known for aggressive traffic management and the DPI policy that Eddy refers too was certainly a thing last time I got tempted to switch as it's required to enforce that policy.

Whilst (still semi) on the topic of browsers, I'll throw in Brave and Vivaldi as other options.

Brave is Chrome based and security-focused with a load of anti-trackers and blockers built in already, One stop shop for being hassled less online whilst your browsing. I've only tried this one a few times, so I'm not going to recommend it outright, but certainly, one to be aware of.

Vivaldi is the project that the original Opera founders kicked off after selling Opera a few years back. Fast, customizable and well featured it's been my browser of choice now for a few years now, so quite recommended.

Thanks Pete, I think I shall give Vivaldi a go once the upgrade kicks in. Two hours ago Ffox would not let me attach a 15M driver for my son in France (gets a very flakey internet service) "Not allowed" or some such rubbish. Tried IE and that looks a though it would do it but after 5 mins said I needed to "enable javascript". AFAICT it WAS enabled but I downloaded it afresh and it also delteted an old version. IE still did not work "try another browser".
Back to FF and this time I followed the error line and it turns out they won't handle anything with .exe in it. I am sure I have attached such files in the past with IE?

Getting tired now....

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Re: Homesafe

Postby Pete Kaine » Fri Jan 18, 2019 11:10 am

I don't quite follow, via what service were you the attaching of the file?

It does sound more like a problem with the service you were using not being able to interact with the browsers. I can understand with IE as newer versions of html5/flash or whatever it needs wouldn't be included and tend to be how those sites function.

The FF error just sounds like however you were trying to send it, didn't like the .exe file, which isn't uncommon at all. Most services like "yousendit" or "megaupload" have a blacklist of executables and installers for security purposes. There has been plenty of instances in the past where holes have been found in server security and if you have a program sat there in on the remote storage already, then triggering something to take advantage of these security holes is a primary avenue of attack.

Renaming it to "thisisaphotoorsomeotherblag.jpg" might work, or putting it in a zip in a RAR (2 levels) might too, although server-side scanning software isn't as easy to fool as it once was. Zip/RAR with a password should get around it more effectively, as it should stop the scanner on the server checking it.

I would say that you might have more luck with sending it via instant message, but I've had both skype and FB messager block me before and again I've had to rar them up and password them.
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Re: Homesafe

Postby ef37a » Fri Jan 18, 2019 12:19 pm

It is all a complete mystery to me as well Pete!
I hardly know what I am doing regarding email and such but I have been sending son attachments for years with IE and cannot recall anything getting blocked before?

Firefox yes, since I have had it it seems very fussy about what is will and won't do. I did wonder if I stripped the .exe from the file and then told son to rename it his end whether that would work? In the event he has managed to download the drivers anyway.

One thing above all bugs me with Ff, bloody "Oath" adverts! How can such things be invulnerable to stopping and being deleted. I don't actually mind them, get many others but I can at least clean the rest up!

I am also going to give up my btinternet.com email address soon. That will save me 7quid a month for next to FA!

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Re: Homesafe

Postby Pete Kaine » Fri Jan 18, 2019 4:27 pm

ef37a wrote:I hardly know what I am doing regarding email and such but I have been sending son attachments for years with IE and cannot recall anything getting blocked before?

Oh, so it's a webmail service?

If so, which one? Mail services will set their own block lists, so maybe they changed something?

ef37a wrote:I did wonder if I stripped the .exe from the file and then told son to rename it his end whether that would work? In the event he has managed to download the drivers anyway.

Yeah, probably would have. Keep it in mind for next time.

I am also going to give up my btinternet.com email address soon. That will save me 7quid a month for next to FA!

Crikey! Could get yourself a dedicated vanity address for £10/£20 and still make a solid saving.
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Re: Homesafe

Postby ef37a » Fri Jan 18, 2019 4:42 pm

I am incandescent! Just got my TT bill and they have charged me £50 for a total of 13 mins for two calls to an 0904 number (code SCO45)

After spending the better part of an hour on the phone I still cannot get it resolved and they cannot (or will not ) tell me who my wife or I have supposed to have called.

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Re: Homesafe

Postby garrettendi » Fri Jan 18, 2019 4:59 pm

That's outrageous!

Have you got an account page on their website where you can break down the bill? Then you could get the full number and look it up on Google?
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Re: Homesafe

Postby garrettendi » Fri Jan 18, 2019 5:07 pm

Googling the matter suggests some companies do call-through services where you call their 0904 number and they redirect you to a company's freephone 0800 number but keep you on the 0904 number, which they then charge you through the nose for at about £3 a minute.
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Re: Homesafe

Postby ef37a » Fri Jan 18, 2019 5:15 pm

garrettendi wrote:That's outrageous!

Have you got an account page on their website where you can break down the bill? Then you could get the full number and look it up on Google?

I have the number 09040121938. I have found similar 09040 nuumbres that are a scam bit not that one. If I just knew who it was my wife or I were supposed to have called I would put my hands up and pay it but nobody can tell me that.

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Re: Homesafe

Postby Eddy Deegan » Fri Jan 18, 2019 5:17 pm

ef37a wrote:
garrettendi wrote:That's outrageous!

Have you got an account page on their website where you can break down the bill? Then you could get the full number and look it up on Google?

I have the number 09040121938. I have found similar 09040 nuumbres that are a scam bit not that one. If I just knew who it was my wife or I were supposed to have called I would put my hands up and pay it but nobody can tell me that.

Dave.

Looks like it's a dodgy number alright, and you're not alone :-(

The number 09040121938 has been looked for other times, go to read what the consumers have said about it, and if you want leave a comment

Message from: 2018-09-24 22:16:46

Abuse09040121938
cost £4,96 for 21 second call


(https://en.chichiama.com/to-who-the-num ... 21938.html)

Details about 0904-012-1938
60 visitors have viewed/searched for 0904 012 1938. 0904-012-1938 was first added to our database on 18:04pm Wednesday Jan 16 2019
Below is what some of the users are saying about 09040121938:
Quite a few telephone calls from this phone number. Never ever leaves a voice message.
Posted by Nancie
Friday, 01.18.2019 @ 03:33am

(https://callerlocate.org/number/09040121938)

I can also confirm that 09040121938 is blacklisted by Skype (I tried calling it from my Skype account to see what it was).
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Re: Homesafe

Postby Eddy Deegan » Fri Jan 18, 2019 5:28 pm

If you're not getting any help from TT, you could try letting them know that if they don't help you, you'll take it up with the Communications Ombudsman and see if that gets you any further.

If you want to try and take it further you can use https://www.ombudsman-services.org/sect ... unications to make a complaint about that charge, and they should at least look into it I would have thought.
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Re: Homesafe

Postby DGL. » Fri Jan 18, 2019 10:55 pm

TT were the people who we were with for broadband only when they acquired Tiscali's UK business, great until the suddenly decided they no longer wanted broadband only customers and cut us off, now if we had wanted to leave during a contract they would have charged us lots yet they can cancel our account whenever they like. They also gave by Aunties broadband to the wrong person :roll:

Ended up going with Plusnet and they have been fine for the many years we have now been with them.
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Re: Homesafe

Postby ef37a » Sat Jan 19, 2019 1:40 pm

Thank you all for your help. I am having a rest from the stress!

I decided this morning to get a gmail address and so setup an account. "Fairly easy".
Then I clicked on "import contacts" and put in my BT addy. In the list of "things to do" was to accept Yahoo and Oath ads..The VERY things I want shot of!

To add insult to injury when I went through a help procedure I got to a point where they want £5 to join up! Stuff 'em.

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Re: Homesafe

Postby James Perrett » Sat Jan 19, 2019 3:08 pm

ef37a wrote:To add insult to injury when I went through a help procedure I got to a point where they want £5 to join up! Stuff 'em.
.

Something seems odd here - I've never had to accept Yahoo or Oath ads with my Gmail account and I only pay Google money for extra storage (because you can't fit many CD masters in the 15GB they give you for free). Are you sure that these messages come from Google or are they coming from your old BT server? If you use the GMail web interface any advertising is very discrete - just a couple of lines at the top of the Promotions section (which is where all the adverts that other people send you end up anyway).
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Re: Homesafe

Postby Eddy Deegan » Sat Jan 19, 2019 4:07 pm

James Perrett wrote:
ef37a wrote:To add insult to injury when I went through a help procedure I got to a point where they want £5 to join up! Stuff 'em.
.

Something seems odd here - I've never had to accept Yahoo or Oath ads with my Gmail account and I only pay Google money for extra storage (because you can't fit many CD masters in the 15GB they give you for free). Are you sure that these messages come from Google or are they coming from your old BT server? If you use the GMail web interface any advertising is very discrete - just a couple of lines at the top of the Promotions section (which is where all the adverts that other people send you end up anyway).

Agreed. Something seems very odd here.

I'm wondering if the device that you're trying to go through this process on is infected with some kind of malware that's redirecting you to scammer services. It could also be one of those infamous 'search toolbar' browser addons or something like that, as they are notorious for forcing ads down your throat.

You definitely do NOT have to accept oath or Yahoo ads to set up a google account and you definitely do NOT have to pay a charge to set up a free gmail account.

I'm also wondering if that high charge to the dodgy number is related.

Have you got any friends or family who are familiar with computers to help you through the process? They should be able to do set up the accounts on a clean system for you.
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