And I feel quite lucky that I didn't have rely on NI support at the present. 30 percent of their staff was laid off a short while ago, 20 percent with immediate effect. And according to NI it is supposed to improve the customer experience.
If NI has laid off 30% of the staff, is that 30% of staff in general or 30% of support staff? Maybe the products are so good that they don't need support - I wish!
I use NI products and I find the whole bunch of it confusing, it seems many products do the same as other. I bought Komplete 10 some years ago and half of it I don't use, it confuses me and the Kontakt GUI, well, I went out and bought Halion instead which apart from the current fad for 'any colour as long as it's black' is much better.
I really do miss Gigastudio - that was an exemplar of a good design and usability, till TASCAM got hold of it and ditched it.