feline1 wrote:Hmm, well Trading Standards just sent me a standard email saying I should contact Citizen's Advice.
Citizens Advice then just sent me an email saying "well, the trader appears to be in violation of x, y and z, so write to them and tell them off". Which I'd done already and nothing had happened! Which is why I went to Trading Standards.
Ho hum. I guess I'll write a Final Letter... if that fails it's County Court time. Arrrgh.
Good luck Feline... it's sh!t the system doesn't pull its weight and help us appropriately. A lot of recent legalities I've had to deal with on my own, as the system failed me (although it's quick to take my £££).