Re: ASM Hydrasynth - what's happened?
Posted: Sun Jan 17, 2021 4:37 am
I emailed them once pre-pandemic and it took weeks to get back to me. They were very apologetic and cited vacations, illness, and being a small company.
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The Elf wrote:None of this solves my problem with ASM. Has anyone had any contact with them in the past three months?
None of this solves my problem with ASM. Has anyone had any contact with them in the past three months?
Arpangel wrote:The Elf wrote:None of this solves my problem with ASM. Has anyone had any contact with them in the past three months?
Elf, do you have a current issue with your synth?
I’d contact sales and distribution, see if that stirred up anything.
I’m always wary of companies that don’t have a phone number, which is quite a lot these days, but it always fills me with a feeling of insecurity, and has even been a deal breaker a few times.
Given the nature of programmers & the HK situation its quite possible the person is not currently available for updates.ManFromGlass wrote:Perhaps there is a story nobody talks about regarding the person who was supposed to program that latch?
The Elf wrote:I tried to message on Facebook (there seems no way to add a public post) and all I got was a return message saying to email support with the same address I already have.
All I want is to ask them to add a latch option to the 'Local Off' parameter. It's a pain having to switch it off every time I power up. It's not a big deal, but just trying to make contact and getting such a blank stare does not give me a warm feeling about the company.
Eddy Deegan wrote:This seems rather a poor excuse to me
The Elf wrote:Probaby best not to give us a volume control either, then, since we might leave it turned down!
All it needs is a third option - on/off/latch-off. Let's call that third option the 'I know what I'm doing' option. How about a big flashing 'LOCAL OFF' on start-up for the hard of understanding?Eddy Deegan wrote:With regards to local on/off not being saved this has come up in several places elsewhere on the web and a number of people have complained about it. So far, they have refused to implement it on the premise that people turn off local control, forget, and then raise support requests because the synth isn't making any noise.