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ASM Hydrasynth - what's happened?

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Re: ASM Hydrasynth - what's happened?

PostPosted: Wed Apr 07, 2021 8:36 pm
by blinddrew
I think the EU mandated a 2 year warranty, the UK only requires 1.
However there is additional stuff about things lasting for a reasonable lifetime. Organisations can't just wash their hands of things after 366 days.

Re: ASM Hydrasynth - what's happened?

PostPosted: Wed Apr 07, 2021 8:49 pm
by BobTheDog
Ah only one year :(

I might rip it apart and have a look, as a block of 6 have gone I’m guessing it isn’t the leds that have gone but something controlling them, maybe just a loose ribbon cable.

The last thing I had that went to Source for mending was a Moog guitar and they had it for nearly a year!

Re: ASM Hydrasynth - what's happened?

PostPosted: Thu Apr 08, 2021 7:00 am
by Arpangel
blinddrew wrote:I think the EU mandated a 2 year warranty, the UK only requires 1.
However there is additional stuff about things lasting for a reasonable lifetime. Organisations can't just wash their hands of things after 366 days.

6 years UK, consumer rights act, the retailer is still responsible, depending, I got a CD recorder replaced after 3 years, as it wasn’t considered a "reasonable" lifespan.

Re: ASM Hydrasynth - what's happened?

PostPosted: Thu Apr 08, 2021 10:05 am
by blinddrew
Arpangel wrote:
blinddrew wrote:I think the EU mandated a 2 year warranty, the UK only requires 1.
However there is additional stuff about things lasting for a reasonable lifetime. Organisations can't just wash their hands of things after 366 days.

6 years UK, consumer rights act, the retailer is still responsible, depending, I got a CD recorder replaced after 3 years, as it wasn’t considered a "reasonable" lifespan.
:thumbup: Thank you.

Re: ASM Hydrasynth - what's happened?

PostPosted: Thu Apr 08, 2021 10:30 am
by Arpangel
blinddrew wrote:
Arpangel wrote:
blinddrew wrote:I think the EU mandated a 2 year warranty, the UK only requires 1.
However there is additional stuff about things lasting for a reasonable lifetime. Organisations can't just wash their hands of things after 366 days.

6 years UK, consumer rights act, the retailer is still responsible, depending, I got a CD recorder replaced after 3 years, as it wasn’t considered a "reasonable" lifespan.
:thumbup: Thank you.

Yes, I didn’t have to hassle, they just replaced it with a new one, got a call one day and that was it. I think they knew it wasn’t worth messing about, the law is quite clear, but some suppliers are more eager to help than others.

Re: ASM Hydrasynth - what's happened?

PostPosted: Tue Apr 13, 2021 5:23 pm
by BobTheDog
I contacted GAK about it and they got back really quickly saying it would be fixed under warranty and they will pick it up with DPD, can't argue with that. The only problem is that Source will be dealing with fixing it and I have not had good experiences with them before.

I remember GAK being really good with my various Kronos 88 issues I had, I think I ended up with 3 replacements till I got one that fully worked!

Re: ASM Hydrasynth - what's happened?

PostPosted: Tue Apr 13, 2021 10:24 pm
by blinddrew
Fingers crossed then.

Re: ASM Hydrasynth - what's happened?

PostPosted: Wed May 05, 2021 5:08 pm
by N i g e l

Re: ASM Hydrasynth - what's happened?

PostPosted: Wed May 05, 2021 5:22 pm
by The Elf
No sticky Local Off... :madas: :frown: :cry:

Re: ASM Hydrasynth - what's happened?

PostPosted: Wed May 05, 2021 7:16 pm
by BobTheDog
No MPE fixes either :)

My desktop is sick anyway and needs to go back for fixing, so maybe not a big issue as it stands!