Marbury, you will get your money back, it will happen, remember, there are those things called telephones.
This reminds me in an oblique way, two guys turned up at our place about three weeks ago, they took our grand piano away to be repaired, they took it to a workshop I haven’t even visited. The value of this piano is more than any piece of electronic music equipment/keyboard/synthesiser I own, or all of it combined.
Did I get a confirmation that the piano had arrived, no, have I heard anything from the workshop, no, were the guys that picked up the piano a gang of criminals masquerading as piano movers to steal my piano? no.
Am I worried that our piano has been abducted and is now on its way in a container to god knows where, no.
Our piano man has been in business for years, your firm too, they both have good reputations to hold up, they aren’t going to risk that reputation in any way by doing anything intentionally to cause them/you trouble or have any remote desire to rip anyone off.
However, especially now, unintentional things can happen, so just give them, and yourself a bit of slack.