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no sound from jbl eon one pro

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no sound from jbl eon one pro

Postby godavis1 » Sat Jan 13, 2018 5:25 am

To all:

I just unboxed a JBL eon one pro rechargable speaker and (am currently doing the initial charging - red light flashing) I did all the basics according the user guide, but I'm getting no sound - not when I plugged a windows 10 laptop using itunes or ipad or iphone into it -- no songs play -- I tried bluetooth and using a aux cable still no sound?? I have not tried a mic yet. Is this a lemon? does it have to be charged up to a certain extent before it works?

Help?!

Gary
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Re: no sound from jbl eon one pro

Postby blinddrew » Sat Jan 13, 2018 11:30 am

Can you post a picture of how you've got the control panel set? Just to exclude any simple operator error (we've all been there) ;)
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Re: no sound from jbl eon one pro

Postby Wonks » Sat Jan 13, 2018 12:07 pm

The power light (above the battery LED meter) is on?
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Re: no sound from jbl eon one pro

Postby godavis1 » Sat Jan 13, 2018 4:51 pm

blinddrew wrote:Can you post a picture of how you've got the control panel set? Just to exclude any simple operator error (we've all been there) ;)


Thank you for your response -- Good news -- the problem solved itself a couple of hours later when the battery charged enough to reach a certain threshold and "voila" everything started working and I got sound coming out of the speaker!

Thanks again!

Gary
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Re: no sound from jbl eon one pro

Postby godavis1 » Sat Jan 13, 2018 4:52 pm

Wonks wrote:The power light (above the battery LED meter) is on?


I must repeat my response from above...,

Thank you for your response -- Good news -- the problem solved itself a couple of hours later when the battery charged enough to reach a certain threshold and "voila" everything started working and I got sound coming out of the speaker!

Thanks again!

Gary
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Re: no sound from jbl eon one pro

Postby Wonks » Sat Jan 13, 2018 5:47 pm

Glad it's working now but it seems very strange that is the case. What if you'd used it on batteries and run it down, but then wanted to use it powered up and you hadn't had time to recharge it. You'd just have to sit there and wait!

Sounds like it really needs a mains/battery selector switch.
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Re: no sound from jbl eon one pro

Postby godavis1 » Sun Jan 14, 2018 4:06 am

Wonks wrote:Glad it's working now but it seems very strange that is the case. What if you'd used it on batteries and run it down, but then wanted to use it powered up and you hadn't had time to recharge it. You'd just have to sit there and wait!

Sounds like it really needs a mains/battery selector switch.


That's a good point. My most optimistic hope is that this was an occurrence that only happened because it was the very FIRST time using it out of the box and it was fully discharged needing an initial charging. We'll see once this first charge runs out if the same thing happens again to me. I'll post an update to let you know the 1st time when I've used the speaker battery up.

--Gary
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Re: no sound from jbl eon one pro

Postby Tadmeister » Sun Apr 01, 2018 5:00 am

Hi, I've already charged my EON ONE PRO for the initial period when all status bars flash red. I can now used it when connected via the power cord. However, it doesn't seem to turn on when it's NOT plugged in. When it is plugged in, all of the green bars show as the battery as fully charged. But once I unplug it, it shuts off. I've tried to turn the power switch off and then back on again, but it still doesn't turn on. Is there something else that I need to do to use it with the battery?
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Re: no sound from jbl eon one pro

Postby rangma » Sun Apr 08, 2018 5:28 pm

I'm having a similar issue. I have plugged the power cable to the wall outlet and it's been charging for over 5 hours now and the LEDs are flasing red:(
When I turn the power on, I see the power light turn on. I'm able to connect to my phone via bluetooth. But I'm not able get any sound output.

Looks like the battery has gone bad. I purchased it in December. Hope I can call warranty and get it fixed/replaced.

Any suggestions?

Thanks,
Magesh
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Re: no sound from jbl eon one pro

Postby Tadmeister » Mon Apr 23, 2018 7:11 am

BTW, does anyone know if it can run with the battery removed? I need to take it on a flight and did not want to risk taking it aboard. Has anyone else taken it on a plane?
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Re: no sound from jbl eon one pro

Postby digumsmak » Sat Jun 30, 2018 6:05 pm

I think this same issue has just happened to me. I just inboxed this system and immediately plugged into the wall for power. Connected the tower (so to speak) and tested out my Bluetooth. No sound with it plugged into the wall. It shows it charging and meter is all red. I will give it some time and come back and try again.
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Re: no sound from jbl eon one pro

Postby dwhly » Sat Jul 07, 2018 12:57 am

I came here to report the very same thing. Bought these last year. They worked great. Stored them for 5 months. Pulled them out, plugged them in. they were flashing red. Charged them... Took nearly 12 hours before the battery lights turned green and then another 6 hours to full charge. When they were finally charged only one unit produced sound... The other nothing. Trying to diagnose.
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