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Alto TS212 Repair

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Alto TS212 Repair

Postby prot » Wed Oct 11, 2017 1:29 pm

One of my 15 month old TS212's is as dead as a dodo. It was OK on Saturday night, but failed Sunday afternoon. It lights up as expected but doesn't produce any sound. Checked both inputs with known working sources and checked the mains fuse. It's probably only been used 8 or 10 times for acoustic or jazz combos in smallish 50-100 seat venues. With the exception of low-level interval music it's never been used for drums or bass and It's certainly never been overdriven. I'm pretty gutted to be honest.

Anyway, I'm looking for a recommendation for a repairer in the East Somerset area please.
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Re: Alto TS212 Repair

Postby Mike Stranks » Wed Oct 11, 2017 3:40 pm

prot wrote:One of my 15 month old TS212's is as dead as a dodo. It was OK on Saturday night, but failed Sunday afternoon. It lights up as expected but doesn't produce any sound. Checked both inputs with known working sources and checked the mains fuse. It's probably only been used 8 or 10 times for acoustic or jazz combos in smallish 50-100 seat venues. With the exception of low-level interval music it's never been used for drums or bass and It's certainly never been overdriven. I'm pretty gutted to be honest.

Anyway, I'm looking for a recommendation for a repairer in the East Somerset area please.

You have tried different cables I s'pose...?

Presumably you didn't buy from one of the 'extended warranty' suppliers...?

Before you try and find a repairer I'd talk to your original supplier and Alto (or their UK distributor). If the speaker is as you say you might get a sympathetic hearing... Worth a shot and you've not really lost anything if they're not interested.
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Re: Alto TS212 Repair

Postby Wonks » Wed Oct 11, 2017 3:50 pm

Alto UK distributor is:

NUMARK ALESIS EUROPE LTD

Unit 3,
Nexus Park
Lysons Avenue
Ash Vale
ALDERSHOT GU12 5QE
UNITED KINGDOM
Phone Number: 0044 (0) 1252 896000
Fax Number: 0044 (0) 1252 896021
Countries Served: Ireland, United Kingdom

But outfits like this have normally only got one authorised repair facility in the UK - though they are set up to collect and deliver by courier.

Their direct line for warranty and non-warranty claims is
Phone: +44 (0) 1252 896040
Hours: Monday - Friday 9:00AM - 6:00PM BST

As Mike says, speak to them and see what they say.
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Re: Alto TS212 Repair

Postby blinddrew » Wed Oct 11, 2017 5:37 pm

Just because it's outside of 12 months doesn't mean you have no right to redress. It's a bit more complex but the consumer right act in 2015 includes provision for products not lasting as long as they might be reasonably expected to. There's a bit more detail here: https://www.which.co.uk/consumer-rights ... ty-product and a couple of links and an advice line at the bottom.
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Re: Alto TS212 Repair

Postby prot » Wed Oct 11, 2017 5:57 pm

Thanks for the advice. I've tried all the obvious things. When I realised they were out of warranty, I whipped the back off and visually checked the boards. Nothing obviously fried, no internal fuses and no loose wires evident.
They were purchased from Gear4 who, ironically, introduced a free 2 year extended warranty effective from this April!
I'll call the distributor tomorrow as suggested and explain the problem. Who knows, they might be sympathetic? I guess my worry is that the total repair cost will approach or exceed the cost of replacement. In anticipation I've already bought a replacement from Absolute Music - same price as most other suppliers but with free DPD delivery and 3 year warranty. It would be nice to have a spare though.
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Re: Alto TS212 Repair

Postby roaddowg » Tue Dec 03, 2019 12:32 am

I have the same problem with one of my TS212. Off warranty, powers up, no sound. Did anyone find a possible fix?
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Re: Alto TS212 Repair

Postby Sam Spoons » Tue Dec 03, 2019 10:55 am

I have a TS110 with a dead SMPSU, local tech stuck some new switching transistors in it but still no good so we decided it wasn't worth chasing the fault any further as it would exceed the value.
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Re: Alto TS212 Repair

Postby shufflebeat » Tue Dec 03, 2019 4:50 pm

Following the attentions of 3 different repairs people mine (1st gen) are at the local tip, broke my bloody heart.
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Re: Alto TS212 Repair

Postby mick.n » Tue Dec 03, 2019 8:58 pm

The woofer on my TS115a blew last year. Fitted an upgraded driver that still works ok, but has added to the weight of the cab. Thinking of replacing it with a RCF 312.
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Re: Alto TS212 Repair

Postby shufflebeat » Wed Dec 04, 2019 12:14 am

Mick, if my conversations are representative you must be one of the very few who have lost a driver instead of an amp.

If anyone can be persuaded to produce a suitable panel amp I reckon they could sell a couple of thousand easy enough.
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Re: Alto TS212 Repair

Postby mick.n » Wed Dec 04, 2019 4:43 pm

shufflebeat wrote:Mick, if my conversations are representative you must be one of the very few who have lost a driver instead of an amp.

If anyone can be persuaded to produce a suitable panel amp I reckon they could sell a couple of thousand easy enough.

Aye, no amp problems thus far...........however, on a couple of occasions i have had a problem with no sound output after setting up at a gig. Left it powered up for 5 mins & all was ok. I thought it may have been a damp problem as it was a bitterly cold night & it had been in the van all day.

All things considered, not one of my best purchases. ;)
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Re: Alto TS212 Repair

Postby dave tutt » Sun Oct 11, 2020 6:10 pm

No active speaker is worth its weight! I have had JBL 15 inch subs that have lasted one gig and although insured the three times they have gone bang and the cost of replacement of the power amp module at £380 a time means they are worth exactly nothing.
Alto's are no different. They last as long as you would expect them to, around 18 months if you are lucky. Its called designed in obsolescence and it is rife in all electronic industry. Worse though is the manufacturers have a wonderful known fault with their stuff namely that by linking a switch mode power supply (chopping technology for your power supply) and class D amplification again chopping things up means that sooner or later they latch together and go bang. All of it, no matter who makes it has the same issue. Alto, JBL, Peavey, Ampeg, Mackie, MarkBass all of them that have been at my workshop have had the same sort of fault and to be honest the damage is usually so severe that they are beyond economic repair. I suggest that if you feel hard done by then you strip the electronics out of the box and buy separate amps and crossovers.
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Re: Alto TS212 Repair

Postby MarkPAman » Mon Oct 12, 2020 10:25 am

dave tutt wrote:No active speaker is worth its weight!
Really? I don't recognise that experience at all.

I look after probably two dozen powered PA speakers at work (a college) and own over a dozen myself *. Their ages range from more than 20 years to very new. OK, none of them are the very cheapest brands, but they include a couple of those you listed.

The only internal amp I've had to get repaired in almost 20 years, was due to the speaker being dropped down a stone staircase. :problem:

Sure, there's been a few drivers go, because of "over enthusiastic" students, but I find that happens more often on other systems that use separate amps anyway.

* Plus, of course I know many other people/venues etc that have them.
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Re: Alto TS212 Repair

Postby Mike Stranks » Mon Oct 12, 2020 3:18 pm

MarkPAman wrote:
dave tutt wrote:No active speaker is worth its weight!
Really? I don't recognise that experience at all.

I look after probably two dozen powered PA speakers at work (a college) and own over a dozen myself *. Their ages range from more than 20 years to very new. OK, none of them are the very cheapest brands, but they include a couple of those you listed.

The only internal amp I've had to get repaired in almost 20 years, was due to the speaker being dropped down a stone staircase. :problem:

Sure, there's been a few drivers go, because of "over enthusiastic" students, but I find that happens more often on other systems that use separate amps anyway.

* Plus, of course I know many other people/venues etc that have them.

Quite so.

I'd missed the opening comment in that post. I'd thought the whole tenor was a bit 'doom and gloom' and not reflective of my personal or known experience, but that comment is simply wrong.
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Re: Alto TS212 Repair

Postby Hugh Robjohns » Mon Oct 12, 2020 4:30 pm

dave tutt wrote:...Worse though is the manufacturers have a wonderful known fault with their stuff namely that by linking a switch mode power supply (chopping technology for your power supply) and class D amplification again chopping things up means that sooner or later they latch together and go bang. All of it, no matter who makes it has the same issue....

This is hilarious pseudo-scientific nonsense, to be polite... :crazy:
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