Somewhat later than the original post but I too have had an excellent experience with DSI. My Prophet-6 arrived with 3 or 4 of the factory presets obviously corrupted as they spewed white noise when selected.
Contacted support, they got back to me within hours, gave me an undocumented series of button presses to overwrite the factory presets with copies of the user-patch slots containing the 'user-editable' copies of the corrupted voices.
Worked like a treat. It's been as solid as a rock ever since.
If only Arturia would take a leaf out of DSI's book... but that's a different thread :)
DSI totally, unequivocally, rock.
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Dave Smith Instruments - Prophet 6
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