Due to poor quality construction and poor customer service I wanted to write to warn others about the much advertised Swan flightcases.
I purchased a mixer flightcase a while back. Shortly after purchase one of the handle rivets came out so it could'nt be carried. I asked for a new case to be sent but was told I would have to return it and they would fix it. Poor service there obviously as I couldnt securely carry the mixer around.
They fixed it after a couple of weeks... then within 6 months of normal use, the same thing happened again. I sold the mixer shortly after so did'nt / could'nt be bothered to contact them.
I have not and will not use them in future. I dont make a habit of writing complaints as things arent usually serious enough, but I feel the poor quality and service of Swan are worth mentioning.
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Swan Flightcase quality and service
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