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Swan Flightcase quality and service

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Swan Flightcase quality and service

Postby John F » Sun Jul 14, 2019 8:25 pm

Due to poor quality construction and poor customer service I wanted to write to warn others about the much advertised Swan flightcases.

I purchased a mixer flightcase a while back. Shortly after purchase one of the handle rivets came out so it could'nt be carried. I asked for a new case to be sent but was told I would have to return it and they would fix it. Poor service there obviously as I couldnt securely carry the mixer around.

They fixed it after a couple of weeks... then within 6 months of normal use, the same thing happened again. I sold the mixer shortly after so did'nt / could'nt be bothered to contact them.
I have not and will not use them in future. I dont make a habit of writing complaints as things arent usually serious enough, but I feel the poor quality and service of Swan are worth mentioning.
John F
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Keyboard player at HyperActive80s band.  https://www.facebook.com/hyperactive80s/ Current live keyboards - Kurzweil PC3x - Korg Triton Extreme + Moss - Roland JP6

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