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Checking on subscription inquiry?

Postby alexis » Wed Aug 24, 2016 12:13 am

Hi - I filled out the form available here: http://www.soundonsound.com/contact a day or two ago, haven't had a response, such as a "We've received and will get back to you".

I don't mind not having gotten an answer, no rush in the least, I just wanted to make sure it indeed was in someone's in box.

Thanks!
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Re: Checking on subscription inquiry?

Postby Martin Walker » Wed Aug 24, 2016 9:08 pm

Hi alexis!

I suspect Luci might currently be on holiday (August is a popular months for holidays after all ;) ), which would explain the slight delay in getting back to you.

However, I'm sure a member of SOS staff will soon pop by and confirm or deny this as appropriate :beamup:


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Re: Checking on subscription inquiry?

Postby Hugh Robjohns » Thu Aug 25, 2016 12:49 pm

I can confirm... Luci is on holiday until the end of the month.

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Re: Checking on subscription inquiry?

Postby Martin Walker » Thu Aug 25, 2016 2:11 pm

Thanks Hugh! :thumbup:
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Re: Checking on subscription inquiry?

Postby alexis » Thu Aug 25, 2016 2:17 pm

Thanks for the update.
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Re: Checking on subscription inquiry?

Postby alexis » Wed Sep 07, 2016 2:47 pm

Hello, I still haven't heard back, thx.
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Re: Checking on subscription inquiry?

Postby Hugh Robjohns » Wed Sep 07, 2016 3:00 pm

I have brought your post to Luci's attention...

H
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Re: Checking on subscription inquiry?

Postby Lucinda Harper » Wed Sep 07, 2016 3:14 pm

Hi Alexis,

Sorry to hear no-one has been in touch with you. Can you please e-mail me directly at lucinda.moore@soundonsound.com with your query as it appears I never received your original email.

Thank you

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Re: Checking on subscription inquiry?

Postby alexis » Wed Sep 07, 2016 5:36 pm

Duplicate, sorry.
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Re: Checking on subscription inquiry?

Postby alexis » Wed Sep 07, 2016 5:56 pm

Circulation Manager wrote:Hi Alexis,

Sorry to hear no-one has been in touch with you. Can you please e-mail me directly at lucinda.moore@soundonsound.com with your query as it appears I never received your original email.

Thank you

Lucinda

Hi - thx for your reply :) . I'm wondering if my message is still in the inbox at the SOS site I linked to in the original post (in other words, I filled out the online SOS request form, you're not actually missing an email from me)?

If not I'll rewrite and send to your email, please advise, thx!
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Re: Checking on subscription inquiry?

Postby Hugh Robjohns » Wed Sep 07, 2016 6:59 pm

Just send an email, alexis. Bypass the website and go direct!

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Re: Checking on subscription inquiry?

Postby alexis » Wed Sep 07, 2016 7:59 pm

Hugh Robjohns wrote:Just send an email, alexis. Bypass the website and go direct!

H

OK, then, I'll do that. It took a non-trivial amount of time to put it together, asking about comparative details of the various pricing options on the website. Hmm, I wonder if it is copy-pasteable now from somewhere ...

Extra steps to take to give you money, it seems! :)

Thanks -
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Re: Checking on subscription inquiry?

Postby Hugh Robjohns » Wed Sep 07, 2016 8:29 pm

I appreciate the frustration, and I apologise on behalf of the Empire... But it is still early days for the website and maybe not everything is working quite as well as it should yet. So direct communications might be the more effective solution...
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