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Bought October issue, but how do I get the new .PDF version?

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Bought October issue, but how do I get the new .PDF version?

PostPosted: Fri Sep 21, 2018 3:04 pm
by fenderchris2
I've just bought the October 2018 online issue, which turns out to be the same old app version that has no pinch zooming and no aspect switching.

So how do I get the full .pdf version that does have the features that are missing from the old version?

Re: Bought October issue, but how do I get the new .PDF version?

PostPosted: Fri Sep 21, 2018 3:14 pm
by Hugh Robjohns
You can either invest in one of the subscription packages with the 'Digital' option as they both include user-account access to the full PDF issues automatically:

https://www.soundonsound.com/shop/subscriptions

...or you can buy individual PDF issues from the online shop:

https://www.soundonsound.com/informatio ... issue-pdfs

The format of the app-based Tablet issues remain unchanged.

Re: Bought October issue, but how do I get the new .PDF version?

PostPosted: Fri Sep 21, 2018 6:17 pm
by fenderchris2
OK, thanks.

For some reason I was only offered the old app version to buy and I assumed that the pdf version would be included.

How can I get a refund for the app version? (I'll never use it).

If the pdf version does what I hope it will do, I will resubscribe next month.

Re: Bought October issue, but how do I get the new .PDF version?

PostPosted: Fri Sep 21, 2018 6:50 pm
by Hugh Robjohns
fenderchris2 wrote:For some reason I was only offered the old app version to buy...

The tablet app and the whole-issue PDF are completely separate entities.

I assumed that the pdf version would be included.

You know what they say about why you should never 'ass-u-me' :lol: (For the younger generation, that's from a old Benny Hill sketch!)

How can I get a refund for the app version? (I'll never use it).

Depends where you bought the tablet app version from. If it was iTunes you'll need to take it up with Apple (although I doubt you'll get a refund if it was bought in error). If it was bought directly from us, contact the SOS offices by phone or email subscriptions@soundonsound.com with all the appropriate ordervdetails and plead your case... :-)

If the pdf version does what I hope it will do, I will resubscribe next month.

I'm sure we would be honoured! :thumbup: :D

Re: Bought October issue, but how do I get the new .PDF version?

PostPosted: Fri Sep 21, 2018 7:23 pm
by fenderchris2
Quite rightly.