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Renew confusion - how to?

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Renew confusion - how to?

Postby ManFromGlass » Wed Apr 15, 2020 1:28 pm

Greetings,
I received a renewal notice and I’m happy to do so but the notice was a number of months before the expiration. As I confuse myself easily I’m wondering if I should renew now and the subscription people will make sure I don’t "lose" a few months because the payment goes through now, or does the payment go through on the expiry date?

Thanks
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Re: Renew confusion - how to?

Postby desmond » Wed Apr 15, 2020 1:44 pm

In my experience, it kicks in for the next issue you haven't already paid for - ie, at the end of your current sub - it's seamless and you don't get gaps or pay for issues twice or anything.

I'm not sure offhand whether the payment happens now, or at the end of the current sub (I suspect the payment happens now), but I'm sure someone from SOS will confirm...
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Re: Renew confusion - how to?

Postby Hugh Robjohns » Wed Apr 15, 2020 3:48 pm

I've asked Luci (who looks after our subscriptions) to drop in and explain the process. I'm sure she'll be along soon...
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Re: Renew confusion - how to?

Postby Lucinda Harper » Wed Apr 15, 2020 3:52 pm

Hi all,

When you renew your subscription as long as it hasn't already lapsed the renewal will start from the end of your current subscription so will be seamless. However, payment will be taken immediately.

I hope that answers your queries? If you need anything further then please email me direct at lucinda.harper@soundonsound.com

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Re: Renew confusion - how to?

Postby ManFromGlass » Thu Apr 16, 2020 1:35 pm

Thanks all.
:thumbup:
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