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SOS Tablet App Update

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Re: SOS Tablet App Update

Postby Forum Admin » Sun Jul 23, 2017 7:33 am

Sorry Donald but pinch zoom is not possible currently in this app, apart from on certain article images (Inside Track, etc).

Our app never officially worked on any phone; we only ever promoted it as a Tablet app, with caveat that it does not work for every type of Android tablet.

You say you can log in to tablet, and access issues.
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Re: SOS Tablet App Update

Postby The Elf » Sun Jul 23, 2017 10:05 am

If it makes you feel any better, pinch zoom doesn't work on iPad either... :frown:
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Re: SOS Tablet App Update

Postby Donald » Sun Jul 23, 2017 11:04 am

Just to clarify, I can log into the android app on my Nexus 7 and download issues, but I can't zoom.

I used to be able to login and zoom on my Samsung S7 until the big update of your app at the beginning of the year.

The fundamental issue is that the font is to small, so it is too tiring to read it on the Nexus 7. If I could zoom or change font size it wouldn't be a problem.

Another, and actually much preferred, solution would be a Windows 10 universal app and then we can read it on all the fantastic hybrid devices (and other PCs in off-line mode), such as my Surface Pro 3 (which doubles as my very competent mobile DAW).
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Re: SOS Tablet App Update

Postby gs06 » Sun Oct 08, 2017 9:22 pm

After only three months of usage, I can not log in to the application (Android version] anymore.

I have already tried to uninstall and reinstall the application, delete cache and data, but it is not possible to log in via the application and download new magazines. My login data works on the web site, but this is rather inconvenient.

I have paid for a 12 month subscription and feel sort of ripped off...

Please provide help if possible.

With best regards,

G. S.
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Re: SOS Tablet App Update

Postby Hugh Robjohns » Mon Oct 09, 2017 10:27 am

Help is definitely possible, and no one here wants you to feel ripped off. I've forwarded your post here to the back room team and hopefully someone who knows what they're doing will be along to help shortly.

I gather you submitted a support ticket yesterday and that was picked up this morning and is being dealt with as I type. For reference of others reading this, you'll generally get a faster response if you use the support portal facility as that goes directly to the fixing team (accessed through the HELP button at the top of the website page). Few of the backroom team have time to read the forums so posting problems here may take longer to gain the appropriate attention.

https://www.soundonsound.com/support/app-support

Ellis will report back here when he has discovered what the problem is and how to resolve it.

H
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