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Should I have received the January issue yet?

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Should I have received the January issue yet?

Postby redlester » Fri Dec 22, 2017 5:05 pm

Hard copy subscriber but have not yet received the January magazine. I realise it's christmas post, etc. but should I have had it by now?
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Re: Should I have received the January issue yet?

Postby Forum Admin » Fri Dec 22, 2017 5:43 pm

Hard to tell... the UK subs copies were mailed by our printer on Wednesday this week, so are in the post with all the other Christmas stuff.

I note your sub type was a Print+Web (it expires after this Jan 2018 issue) so you can use the web login to view the articles at https://www.soundonsound.com/magazine/2018-01

I know it's not the same as flicking shiny paper leaves.
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Re: Should I have received the January issue yet?

Postby blinddrew » Fri Dec 22, 2017 5:43 pm

My paper copy arrived a couple of days ago if that's any use as a reference.
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Re: Should I have received the January issue yet?

Postby Forum Admin » Fri Dec 22, 2017 5:49 pm

@blinddrew - That's good to know - means they mailed some a day or so earlier than scheduled.

@redlester - we're all closed until January 2nd, so give it until Monday or so and open a support ticket (support@soundonsound.com) requesting a free replacement be sent when mail order re-opens next year.
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Re: Should I have received the January issue yet?

Postby zenguitar » Fri Dec 22, 2017 9:42 pm

Mine arrived on Wednesday as well.

Andy :beamup:
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Re: Should I have received the January issue yet?

Postby redlester » Sat Dec 23, 2017 9:38 am

Forum Admin wrote:@blinddrew - That's good to know - means they mailed some a day or so earlier than scheduled.

@redlester - we're all closed until January 2nd, so give it until Monday or so and open a support ticket (support@soundonsound.com) requesting a free replacement be sent when mail order re-opens next year.

Ok cheers all. Will do that if Santa doesn’t bring it today. :-)
Supplementary question; will I receive an email prompt to renew the subscription? Because to be honest I would have forgotten that it’s about to run out.
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Re: Should I have received the January issue yet?

Postby Forum Admin » Sat Dec 23, 2017 7:00 pm

We’re in the process of overhauling our mailing systems but didn’t complete before Xmas shutdown, so best you renew before 02 January as that’s when Feb issue mailing lists go off to printers, if you don’t want to miss that issue.

The new system is a lot more efficient and automated so reminder renewals will get sent, provided you have permitted them in your mail list preferences.

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Re: Should I have received the January issue yet?

Postby redlester » Tue Dec 26, 2017 10:33 am

Forum Admin wrote:We’re in the process of overhauling our mailing systems but didn’t complete before Xmas shutdown, so best you renew before 02 January as that’s when Feb issue mailing lists go off to printers, if you don’t want to miss that issue.

The new system is a lot more efficient and automated so reminder renewals will get sent, provided you have permitted them in your mail list preferences.

MC & HNY

Thanks for all this.

So, I have submitted a support email re. the hard copy.
I have also renewed my subscription, for both hard copy & digital.

I assume the info on the free Dronar sample packs will be sent once you all get back to work next year!

Happy new year!
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