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Problems with Tutorial login

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Problems with Tutorial login

PostPosted: Thu May 28, 2020 11:15 am
by Nick Heffer
Hi- I have tried logging for last week and cannot - I have also tried to raise support ticket .I have also sent email last weekend to general enquiries.

Please can SOS help?

thanks

Re: Problems with Tutorial login

PostPosted: Thu May 28, 2020 11:39 am
by zenguitar
Welcome to the forums Nick.

I've emailed someone to make sure this is seen and resolved for you as quickly as possible.

Andy :beamup:

Re: Problems with Tutorial login

PostPosted: Thu May 28, 2020 2:27 pm
by Paul Gilby
Hi Nick,

I've checked your account and can see you purchased two courses and everything looks OK.

We have been experiencing some session cookie problems between our site and the NLE portal that provides the SOS Tutorials but I understand it was fixed.

So, I would recommend you log out of the SOS site, erase all your cookies and empty your cache. Then launch the SOS site again and log in. Then click the SOS Tutorials button to enter. Hopefully that will work. If not do post again back in this thread and let me know.

As for the support ticket and email you sent to NLE. We don't see any of those as it's inside their system not ours so I have no way of checking. They are supposed to respond within 72 hours.

Re: Problems with Tutorial login

PostPosted: Fri May 29, 2020 4:29 pm
by Nick Heffer
Thanks Paul !!

your suggestion worked a treat- I am logged in and happy!

best wishes

Nick

Re: Problems with Tutorial login

PostPosted: Sat May 30, 2020 2:12 pm
by Martin Walker
Hooray! Glad you're sorted Nick :thumbup:


Martin