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Sound Control + Turnkey go into administration...

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Re: Sound Control + Turnkey go into administration...

Postby Wonks » Wed Apr 30, 2008 10:45 pm

Where would they get their stock from? As previously mentioned in this thread, they have no way of displaying on-line stock levels and their system has previously seemed geared up to just taking all orders and either supplyng from stock or getting a supplier to deliver it at some later date.

With no means of getting stock from suppliers (unless they paid cash up front - and if they had the cash they wouldn't be broke), they would be trading illegally if they sold something they didn't have or couldn't get. So the only choice they have is to keep selling what they physicaly have in stock in the shops and their warehouses. They had to shut the website down.
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Re: Sound Control + Turnkey go into administration...

Postby mcguirk » Wed Apr 30, 2008 11:04 pm

Funny... I emailed their sales people today to get a contact for their education sales people. They replied promptly, with the contact details.
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Re: Sound Control + Turnkey go into administration...

Postby Armadillo » Wed Apr 30, 2008 11:08 pm

Turnkey AND Sound control. That leaves just about no electonic music instrument stores in London. Rose morris are not clued up on DAW stuff at all and the Digital village shop in Acton is so tiny; they never have the goods I want.
Yes, Turnkey staff is also not clued up and are very disorganized but at least they have a shed load of hardware and software synths. I mean, does any other shop in London even know who Native instruments are :headbang:
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Re: Sound Control + Turnkey go into administration...

Postby comradec » Wed Apr 30, 2008 11:10 pm

I guess there will be ramifications for some UK-based music industry manufacturers too. Carillon seem the most obvious example. They produce music computer systems and a range of MIDI controllers, and Sound Control and associates appeared to be their main retail outlet in this country.

I notice that their website appears to be down tonight. A coincidence, I hope.
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Re: Sound Control + Turnkey go into administration...

Postby Studio Support Gnome » Wed Apr 30, 2008 11:15 pm

I doubt it, they were AFAIK owned by Turnkey....


Bye bye Carillion as well I'd imagine.
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Re: Sound Control + Turnkey go into administration...

Postby comradec » Wed Apr 30, 2008 11:19 pm

That would explain it then.

I wondered why they were so tied into Turnkey and Sound Control.
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Re: Sound Control + Turnkey go into administration...

Postby Tomadvent » Wed Apr 30, 2008 11:55 pm

Carillon are part of the same group of companies. There are reports around on the MI site that a Norwegian buyer was in place for Sound Control Holdings, but pulled out because of the unprofitability of some of the stores.

There would be nothing to stop them know negotiating with the Administrators for the bits they do want - including Carillon, the profitable stores etc. With the level of debt that SC were carrying and no published accounts since 2006 the whole group would have been a huge risk for any investor - now there is the prospect of something rising from the collapse.

Then they need to sort out the staff knowledge ( sadly often poor), stock control, and customer care which has been of the pace for ages and left them competing with Thomann etc, rather than the better retail stores such as Andertons and Coda.

There were staff around in Sound Control and Turnkey who knew what was happening and what needed doing, but the Directors just kept on growing the company.

There is a moral here for the other growing companies such as Dolphin. Informed service which convinces professional customers is the key - and critically how do you react when things go wrong for a customer - do you make excuses or do you sort it. Studiospares and Andertons etc don't often make mistakes - and when they do they are small enough care and offer personal service to get it sorted.
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Re: Sound Control + Turnkey go into administration...

Postby RegressiveRock » Thu May 01, 2008 12:04 am

Well I probably should have guessed when I walked in there around a month ago and found precious little stock on offer and mostly low end stuff at that!

Turnkey, despite their detractors, had some pretty high standards in staff training. I did a secret shopper gig there for mikes and had some great fun popping in with a lavalier and a minidisc hidden about my person testing the level of knowledge of the staffers on some Neumann products. The people on test, whilst they didn't get everything right straight away, checked out well on the whole and had specs up online, discussed ordering information and offered to set up a test session (when you could easily do that for mikes) very quickly.

It's a shame.

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Re: Sound Control + Turnkey go into administration...

Postby Monobass » Thu May 01, 2008 12:08 am

desmond wrote:But it's bad news for the industry as a whole.

Why? Sure it might be a signifier of the recession but I don't think anyone didn't see that coming of late.

They were a lousy company who did nothing to maintain any kind of good relationship with their customers.

To just assume it's specifically bad news for the industry rather than the economy as a whole is the same as the major record labels crying 'told you so' when some old Dinosaur like EMI goes down.

People with enough money aren't going to stop wanting Moogs and Prophets anymore than they are going to stop wanting Radiohead CDs. There'll be a few months of hard times ahead for those directly involved but it's hardly going to bring the industry down. The sub-prime and buy-to-let mortgages will see to that!
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Re: Sound Control + Turnkey go into administration...

Postby Seye » Thu May 01, 2008 12:16 am

I was until this morning an employee of Sound Control in Salford.

I can probably fill in some details for people and will be happy to provide any info that I know.

So far...

This morning 14 (or possibly 12 - its been a long day!) of the 26 Sound Control stores were closed and the permanently locked. The stock from these stores is apparently being moved to the remaining stores for sorting.

ALL of the staff at these stores were made redundant.

Then at the remaining stores (I'll try to get a list for everyone tomorrow) the staff were randomly selected for redundancy or to stay (I was one of the unlucky ones). Everyone at head office has been made redundant. This apparently totalled 166 staff laid off at the last count.

Before there are any more posts bad mouthing the stores / staff please think about the fact that we're not getting paid the money that we are owed, and as was quoted by a colleague of mine "we're just as pissed off as you are!".
This is not the fault of the shop staff, please dont take any of it out on them. They didnt know this was coming.

Anyway, we were informed that the remaining stores will be open for the next 12 weeks. During this time the administrators will try to find a buyer for the company. If this does not happen the remaining stores will cease trading at the end of this period.

For now the remaining stores will continue to trade existing stock as normally as they can. Feel free to go in if you are concerned. As far as I am aware warranties are with the manufacturer not the shop so they will still be valid (though I'm not entirely sure how)

The main remaining stores (that I can remember) are...

Manchester Salford 0161 877 6262
Leeds East 0113 245 6415
London Oxford Rd (0207) 631 4200
Turnkey (see website)
Birmingham (0121) 248 5868
Southampton (02380) 829 189

Please spare a thought for the people that have lost their jobs and for those who still face losing theirs. If staff dont seem receptive please understand why.
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Re: Sound Control + Turnkey go into administration...

Postby comradec » Thu May 01, 2008 12:24 am

Well said, Seye. It's the fat cats at the top of the company and in the banking sector who are responsible for this problem, not the ordinary workers on the shop floor.

I'm facing redundancy myself during the summer and it's not a good situation to be in, but at least I know I'll get paid for the work I do in the time I have left.

When we complain about the service we get from individual staff at music outlets, we don't always know what stresses they're under, how often they've been denied opportunities for training to get the knowledge we expect of them, the pressures on them to close the deal, and so on.
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Re: Sound Control + Turnkey go into administration...

Postby hogberto » Thu May 01, 2008 12:25 am

seye.

thanks for posting here.

hope things work out for you.

where's head office? it was originally in dunfermline, but i'm not sure whether they shifted it down south when they expanded out of scotland.

surely the vacuum will be filled in due course - central scotland could be left with very little indeed in the way of MI retailers - but it may take some time.

i suppose it's easy for the directors at times like this to blame the credit crunch, the impending recession etc. but as often as not it's just good old-fashioned bad management. :frown:
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Re: Sound Control + Turnkey go into administration...

Postby Gary M » Thu May 01, 2008 12:30 am

best of luck to all the staff that have lost their jobs. No mater what you thought of the service this is peoples lives and i hope they have no trouble in finding work.

I think this will have a massive impact on the industry, Many people knew something was brewing its just a shame that it had to go like this. I suppose as they say 'watch this space'

p.s. surprised its not in SOS news.
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Re: Sound Control + Turnkey go into administration...

Postby Jamus » Thu May 01, 2008 12:41 am

Hey dude

Sorry to hear you lost your job.

I work for Sound Control too and was one of the lucky ones. Although none of us who are left are not out the woods yet. After the company or shop is sold we could still be out.

This whole thing sucks bug style. Anyhoo just to add to what you were saying, the following scottish stores are still open:

Edinburgh
Glasgow City
Dunfermline

We lost a few stores up here.

I hope you guys take heed of what my man ubove said. Folks have lost there jobs. Folks with families and mortgages.

And whether you liked the stores or not, the UK has a lot less music retailers in it now.

An spare a thought for Pat Kelly, who started up Sound control with his mate and built it up from a small store to the UK largest music retailer........

He was told to clear out his desk and get out!!!!!
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Re: Sound Control + Turnkey go into administration...

Postby Jamus » Thu May 01, 2008 12:43 am

comradec wrote:Well said, Seye. It's the fat cats at the top of the company and in the banking sector who are responsible for this problem, not the ordinary workers on the shop floor.


Actually the bank pulled the plug on Sound Control. The directors were trying to get private investment in to save jobs but the Bank of Scotland pulled the plug on them before they could
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