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Thank you, Scan!

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Thank you, Scan!

Postby The Red Bladder » Wed May 08, 2019 4:39 pm

I have just received an order from Scan Computers and the service was absolutely first class and the prices some of the cheapest out there. One of the items (4K movie camera) came from the wholesaler and was old stock and possibly defective, so Scan arranged immediately for a temporary replacement from the wholesaler until a new camera could be sent from the manufacturer.

Part of the order was a workstation and we even got pictures of it being assembled! A nice touch, I thought! It is in a 19" housing and looks very good and came with 16 card-slots on the front. I also ordered a microphone and, well, you would not get a used one on eBay at that price! The Xeen lens set, Atomos recorder-monitor, projector and other bits and bobs were also just as keenly priced.

In this age of shoddy service by far too many UK companies, all I can say is 'Well done the folks at Scan!'

I'm sure I shall be back for more stuff as things progress!
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Re: Thank you, Scan!

Postby Martin Walker » Wed May 08, 2019 5:28 pm

:headbang: Many of us have already experienced this great service from Scan, Monsieur Bladder, and having Pete from Scan posting here on our very own SOS Forums is certainly a wonderful asset as well! :clap:


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Re: Thank you, Scan!

Postby The Korff » Wed May 08, 2019 7:17 pm

Ditto, I've only ever had excellent service over the years I've used 'em!
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Re: Thank you, Scan!

Postby Pete Kaine » Thu May 09, 2019 10:43 am

Full credit to my colleagues over in the video team on this one, I was completely out of the loop! I have since heard from Emily about your project and that you had paid us a visit in person, but the news only reached me after you had already left the store.

Glad to hear that they managed to get this all in order for you though and I'll make sure to pass on your kind feedback.
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Re: Thank you, Scan!

Postby uncleswede » Thu May 09, 2019 11:16 am

+1 for Scan :clap:

I bought a 3XS studio PC from Scan a couple of years ago which, alongside my RME interface and Reaper, has been faultless, running at 7ms round trip latency whatever I throw at it :-)
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Re: Thank you, Scan!

Postby The Red Bladder » Thu May 09, 2019 11:47 am

I also looked at other possible suppliers in France and Germany, but Scan was the only place where I could get it all from one supplier and therefore able to do a deal on the overall price.

One UK supplier was adamant that I should buy cheaper lenses, largely I suspected because that is all he had to offer. Another could not supply the camera I wanted. But the most bizarre was one that thought I was either joking or deliberately trolling him. "We've got problems enough, without you taking the pish!"

Rather than argue the point, I put the phone down, safe in the knowledge that I knew exactly why they had "problems enough"!

I could not deal with the audio department, as we have all the audio toys you can shake a stick at (apart from that one MKH416)! In fact, we've just opened a post-prod and viewing room and have customers waiting for me to open a dedicated video editing room - just as soon as I have cleared all the rubbish out of there! At the moment our main control room has to double as a video editing space, so whilst someone is working the desk on one side, someone else is cutting a docu on the other side. Not ideal!
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Re: Thank you, Scan!

Postby Eddy Deegan » Thu May 16, 2019 11:12 pm

Also a big fan of Scan here, never had anything other than an exemplary experience with them, including an on-site support call some years ago (no real fault of their own, I think it was a courier issue that led to a minor issue subsequent to delivery) which was handled brilliantly :thumbup:
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Re: Thank you, Scan!

Postby Mike Stranks » Fri May 17, 2019 12:03 pm

I guess most of us here equate Scan with PCs for DAW use - and they do a superb job at that.

But what I've realised over the last year or so is that they have an excellent audio equipment section which can frequently match and outclass the well-known suspects that are constantly referred to in this forum.

Scan seem to be somewhat of a dark horse in that marketplace; they deserve a higher profile and I'm happy to start the ball rolling... :D
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Re: Thank you, Scan!

Postby Martin Walker » Fri May 17, 2019 3:51 pm

Mike Stranks wrote:I guess most of us here equate Scan with PCs for DAW use - and they do a superb job at that.

But what I've realised over the last year or so is that they have an excellent audio equipment section which can frequently match and outclass the well-known suspects that are constantly referred to in this forum.

Scan seem to be somewhat of a dark horse in that marketplace; they deserve a higher profile and I'm happy to start the ball rolling... :D

I agree 100%. Not only have I bought loads of PC components from them, but more recently I found their prices of AKG K712 Pro headphones better than the competition - there's loads of audio stuff in their range that's worth exploring :thumbup:


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Re: Thank you, Scan!

Postby The Red Bladder » Fri May 17, 2019 6:26 pm

They just got the daftest tech support call from yours truly - "I can't find the on/off button on this workstation! Where is it???"

They have really good tech support that works seven days a week. So good in fact that they even knew where the on/off button was!

It was on the front! Who'd have thought it?
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Re: Thank you, Scan!

Postby MOF » Fri May 17, 2019 6:56 pm

I bought some foam bass traps from them, good price and quick delivery.
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Re: Thank you, Scan!

Postby BJG145 » Fri May 17, 2019 7:09 pm

This is just a random interjection, but the other day I was reading about the revival of the Blade guitar line...from Scan Computers. What's that about? :)

https://www.scan.co.uk/shop-by-brand/blade
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Re: Thank you, Scan!

Postby blinddrew » Fri May 17, 2019 9:41 pm

Our guitarist has just bought a second hand Levinson Blade and rates it very highly, prefers it to any of his Fenders.
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Re: Thank you, Scan!

Postby Pete Kaine » Mon May 20, 2019 10:54 am

Mike Stranks wrote:Scan seem to be somewhat of a dark horse in that marketplace; they deserve a higher profile and I'm happy to start the ball rolling... :D

Always happy to hear it!

We've been building the range out for coming up to a decade now, as more and more people kept asking about the associated kit and it just made sense to start bringing it in. It's one of those things, you add in a few mics and few racks of cables and next thing you know you've got guitars hanging from the ceiling and modular racks strewn all over the desk. :bouncy:

The Red Bladder wrote:They just got the daftest tech support call from yours truly - "I can't find the on/off button on this workstation! Where is it???"

It was on the front! Who'd have thought it?

There are a few firms that seen go above and beyond trying to hide it these days, I understand those firms trying to make the case look nice and sleak, but there is something to be said in being able to find it in the darkness under the average desk!

BJG145 wrote:This is just a random interjection, but the other day I was reading about the revival of the Blade guitar line...from Scan Computers. What's that about? :)

https://www.scan.co.uk/shop-by-brand/blade

I know the answer to this will be you've got a great adblocker, but what tickles me at this point is the whacking great "Blade is back / Exclusive @ Scan" banner running at the top of this very page as I type. :lol:

Ok, so yes, as I mentioned earlier in the reply we started bringing in interfaces, then mics, speakers, headphones and slow and surely have branched out from there. Back then we were shipping a lot of guitars for one of the small distro's and helping with the warehousing. When they stopped trading one of the chaps who was working over there Steve (responsible for Fairclough guitars and 90's demo guy for Takamine, Parker and Korg ) came on board and started to help us expand our offerings across the board and over the last half-decade has continued to oversee our product range expansion.

There are 7 or 8 people on the pro audio side these days and the others have more traditional specialities with real physical kit... as well as the virtual stuff of course. Another chap Stu oversees the guitar side specifically these days and he's got 20+ years worth of working at distribution level, so is known to source some of the more interesting brands we've started to bring in recently and will no doubt continue to expand upon those as we progress.

So, on that side, we've got two industry veterans who are continuing to do what they love in sourcing great kit. Between them is a whole wealth of experience and industry contacts that get us involved with all kinds of lines that you might not expect a store like us to feature.

As we continue to grow, we're trying to cater for everyone who wants to hook up kit to a computer and support them in a way that other firms might not be able too. Just referring back to one of TRB's posts in this thread, he was looking for someone to be able to support a whole package and we managed to do so. I'm pleased in that it shows that whilst we've been slowly working towards that goal, it does seem like it's getting ever closer. We just need to spread the word a bit more now! :)
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Re: Thank you, Scan!

Postby Zukan » Mon May 20, 2019 11:24 am

The company, and its staff, are top draw!
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Re: Thank you, Scan!

Postby The Red Bladder » Mon May 20, 2019 3:47 pm

2018 key data -

Turnover 131m
Total assets 30m
Net assets 13m
Post-tax profits 3m
Employees 228

Growth -
Turnover 16%
Profit 68%
Total assets 5%
Net assets 25%

Owners The Raja family.
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