Welcome to the Sound On Sound App Support page.

Downloading the app

To download a copy of the Sound On Sound app for the iPad please visit:

• UK Apple iTunes Store.
  (for all Worldwide territories except Americas)
• US Apple iTunes Store.
  (for US, Canada, and whole North-South American continent)

Please Note: The app is a 'viewer' which lets you purchase either a single issue of the magazine or subscribe for 12 months. We also provide one complete fully working free trial issue for you to experience.

Existing Print Subscribers

The app is a standalone digital product which is not related to your print magazine or our web site electronic subscription (eSub).

Issues of the magazine must be purchase via the iTunes Store and your transaction is with Apple.

Apple Newsstand

The app is design to be accessed via the Newsstand on your iPad device.

The app has been specially designed to be viewed on an iPad and is not compatible with iPhone or iPod touch devices.

The app only displays the issue content in portrait mode, not landscape.

Reading Offline

Each downloaded issue is cached to your device to read at your leisure. To read offline or in airplane mode, please first download the issue over a strong internet connection (test by loading a web page in Safari). Download via 3G phone data network is not advised due to the file size. A typical issue size is 150MB.

Purchasing a subscription or single issue

To purchase a 12 month digital subscription within the app, please:

1. Open the app to the Library screen
2. Tap Subscribe and then follow the on-screen instructions

To purchase a single issue, please:

1. Open the app to the Library screen
2. Tap Buy single edition and then follow the on-screen instructions

We currently do not offer a discounted digital subscriptions for students or as gifts.

Restoring all purchases

If you purchased a subscription or single issue through iTunes and have lost your access, you can restore them to your device as follows:

Enter Newsstand.

Tap the SOS cover image to launch the App.

(Note: If you are setting up a new device you'll have to download the free SOS App Viewer again.)

Once the SOS App Viewer screen appears, you should be able to see a selection of magazine covers. However, if you are setting up a new device none of your previous purchased issues will be present.

To restore please tap on the cog-wheel icon located top-right.

This will prompt you to 'Restore All Purchases'.

Note: if you delete and reinstall the App, you will need to restore all purchases to access your subscription.

Keeping back issues

Only single issues you have downloaded or issue within your subscription period will be kept on your device.

Deleting an issue.

Simply click 'Archive' in the library window to remove it from your device.

Re-downloading deleted/lost issues

Subscribers:

• On the Library screen, select the issue you'd like to re-download and tap the cover to start downloading

Single issue purchasers, please:

1. Open the App to the Library screen
2. Select the issue you'd like to reload and tap the cover
3. Select Buy single edition and follow the instructions (you will not be charged again)

Closing the app in multi-tasking

To close the app in multi-tasking, please:

1. Double tap your device home button
2. Press and hold the app icon in the bar at the bottom of the screen until the apps begin to wobble
3. A minus will appear in the top left hand corner of the app icon, tap the minus to close the app
4. Close any other apps that are open by repeating the same process

Checking your device date and time

Our app has a time stamp for security purposes; therefore, your app may not work if your device date and time are incorrect.

To check that your device date and time are correct, please:

1. Tap your device Settings (on your device home screen)
2. Tap General
3. Set Date & Time

Note: due to international time differences and our publication schedule, new issues may appear on a different day of the month.

Deleting the app from your device

To remove the app, use the same procedure used for other iPad and iPhone apps:

1. On your devices home screen (or inside Newsstand), press and hold on SOS icon
2. Once it starts to wobble, tap the 'X' to delete the app.

Issue appears but does not download

Once you commence the download, if the download progress bar does not begin this may be caused by low memory, other apps running in multi-tasking mode or incorrect date and time on your device.

Low Memory - problems downloading

Sometimes the issue will not download due to memory problems on your device. To clear the memory please reboot.

On the iPad hold the sleep button until the power off slide appears, then restart.

Date and Time

Please correct the date and time on your device and close the app in multi-tasking. Please then re-launch the app and try to re-download the issue.

New issue does not appear

If you have tried the above steps to ensure you see the new issue but the issue has still not appeared, please:

• Connect to an alternative or stronger WiFi network

Note: Please close the app in multi-tasking before connecting to a new network.

Register

Register for an account on the Sound On Sound web site (optional).

In addition to purchasing a single issue copy or subscription via the iTunes Store, we would like to encourage you to register on our web site. By doing so, you'll gain access to extra features such as being able ask questions or comment in the Forum, signup to free e-mail newsletters, sell gear via our online Reader's Advert service and purchase mail order items via our online store.

To register visit www.soundonsound.com/UserAccount/NewUser.php

Forgotten Email Address

If you have forgotten the e-mail address you use to log in to your account, please contact: support@soundonsound.com

Forgotten Password

If you have forgotten your password, visit link www.soundonsound.com/UserAccount/ForgotPassword.php

Contact customer service

When contacting us, to help us serve you better, please include: your device type, your subscription status, and details about the problem you are experiencing.

Email: appsupport@soundonsound.com