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Call Center Solution

All about the tools and techniques involved in capturing sound, in the studio or on location.

Call Center Solution

Postby nalex77 » Wed Nov 27, 2019 2:48 pm


I am looking for some advice on the best set-up to use for my call center. Here is what I am trying to accomplish:

- I have several devices that a call monitor will need to receive calls on and listen to from their desk (computer, iPad, telephone).

- The call monitor will also need to speak through a headset to interact with the caller.

- I would like to have something that i can plug all these devices into so the call monitor receiving the calls will not have to switch their headset to different devices.

I have tried a Mini Mix 2 Four-Channel Stereo Line Mixer, but the call monitor's voice comes through very soft on the other end. Any help or ideas would be greatly appreciated.

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