How may I assist you today?BJG
Hi - this is about the continuing saga of an item that I sold and which was sent to a US buyer under the Global Shipping Program...
...to cut a long story short, despite the fact that there's a missing $1000 item at stake, we're both still trying to figure out what went wrong...
...basically this item (closed case, Eowave Persephone) was returned by the buyer, or, they tried, and it's lost in the mail...eBay Rep
Please do not worry, I would definitely look into this for you and help you resolve this in all way I can.BJG
...but there's a mystery over where it went. Feel free to look at the latest eBay correspondence between me and the buyer if it helps. As far as I can figure out, he seems to have followed some link from his Resolution control panel to obtain the Returns label, and it seems to have ended up in Edison New Jersey or something...OK, it's very confused. Are you able to access their eBay resolution panel for this case and see if there's any way he might have been directed towards a returns shipping label involving Edison New Jersey? (??)eBay Rep
i would like to confirm that, is there any chargeback opened by bank on this?eBay Rep
I can see that there is chargeback opened by bank on this, the money is been blocked by them, we are unable to take any action on this case. You may simply contact them and ask them to close the dispute in your favour in order to have your money back.BJG
...OK, hang on a minute, not that simple...
Let me explain...eBay Rep
If at any point the third party dispute is opened, the payment is blocked the payment source and we are unable to take any action on that.BJG
Please can I speak? :-/
I understand all about the chargeback thing...eBay Rep
Also I agree that the item was sent to a different location as the buyer used their label and has not used any of our label to return the label.eBay Rep
Yes you may proceed.BJG
OK, just wait a sec, I'm not a touch-typist...
...yes, there's a chargeback dispute thing in Paypal. They say they returned it, but I don't have it, and there's no tracking to indicate that they posted it back to me...
...nevertheless, I have no Paypal protection, it all seems to come down to a decision by the buyer's bank, not blown away by that...
...meanwhile...I'm still on kind of friendly speaking terms with the buyer and unless he's a more cunning rogue than I imagined, we're still trying to work out where it all went wrong...
...and his latest email to me via eBay is about trying to figure out what was on the shipping label on the item he (allegedly) sent back to me. And he says it came from the Resolution Centre in eBay...
...but, does that make any sense...? eBay Rep
Thank you for explaining the situation, i will clear the situation step by step.BJG
I doubt it but please try! eBay Rep
the buyer was not issued any label by the resolution centre, they used their own label and mentioned the address, we hasn't provided them with any address.BJG
OK! So, thanks for confirming that...there's one more thing I'd like to ask...eBay Rep
Also as the item is not delivered to your address according to the tracking, you can appeal on the dispute opened on PayPal.eBay Rep
Yes you may.BJG
In previous exchanges with eBay the possibility of cover under the Global Shipping Program has come up. I'm just trying to cover myself any way I can, basically. I don't know whether the buyer's bank will take my side or not; doesn't sound all that likely to me. The the thing is, for one thing, I gather that protection under the Global Shipping Program only...eBay Rep
I'm just checking to see if you're still with me.BJG
(...yes I'm still typping furiously...)
...lasts for 120 days, which isn't that much longer, and this latest Paypal dispute...
...is likely to go on longer...
...so is there anything I can do about that? :-/eBay Rep
I will assist you with that as well, The Global Shipping Programme protection comes under eBay Money Back Guarantee programme but there is any dispute opened on any other platform then the program is eliminated as the payment is block by buyer's payment source. Also you can share the tracking details as a proof to the buyer's bank that the item was not delivered to your address and not signed by you so that they can close the dispute in your favour.BJG
I was previously advised that I would have to wait until the Paypal dispute is closed before making a claim...are you saying I can't make a claim anyway...?eBay Rep
I am sorry but once the dispute is opened, after that even it is closed, the money will be still be blocked by buyer's bank.BJG
...so, if the buyer's bank don't splash the cash, then there's no mileage in a damaged-in-transit claim afterwards...?eBay Rep
In this case, the tracking is the biggest proof that the item was not delivered to you, as items above 450 GBP requires signature while delivery.BJG
...yes, but this chargeback thing seems to blow a huge hole in seller protection as far as I can see...
What are the chances of some anonymous US bank taking my side instead of one of their customers' ?eBay Rep
I am sorry that you feel this way.BJG
It's not just me...I mean, Google it...:-/eBay Rep
You have best chances to win the case as the buyer cannot proof that the item was sent to your address, so you have much better chances of winning the case.BJG
...sorry eBay Rep
, just feeling frustrated here as I tried to play everything by the book. I'll wait to hear on the Paypal dispute. Thanks for your advice; appreciated.
(...happy to close now...)eBay Rep
I would like to let you know that we appreciate your effort in providing the best service to your buyers and we know how challenging it is to be a seller. I understand it must be very frustrating. We are here to assist you in every best possible way. It’s been a pleasure chatting with such a patient and understanding person like you. Thank you for using eBay. I hope you have a great day. Stay safe
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(Doesn't fool me any more. I realise it's just a "go away" button.)