Missing PDF

If you purchased an Article PDF or Full Issue PDF from our online shop but it failed to download and you cannot find it in your MY ACCOUNT>Downloads area, please tell us using the form below.

We will email the PDF(s) directly to you — or send a link for you to download the Full Issue PDF, because these files are too large to send via email.

NOTE: We can only provide support Monday to Friday during UK business hours: 9am to 5pm GMT.

Name of PDF article/issue (including month/year) *

Supply either the full article title, eg. Focusrite Scarlett USB-C, or a brief version, eg. Scarlett USB-C.

URL link to article

Example: www.soundonsound.com/reviews/native-instruments-noire (this helps us track down the correct article more quickly).

Your Full Name *

Your Email address *

Enter one or more email addresses, separated by commas, that you might have used for your purchase. Emails will NOT be sold or passed to any third party; it is purely to help search our database to find your account.

More information

Tell us the date and which email address you used when attempting to purchase the PDF. Please include any other info which might be helpful to trace your order.

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