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Shop: Terms & Conditions

The SOS Shop is a service provided by the SOS Publications Group, publishers of Sound On Sound newsstand and App magazine.

Key Points

  • We aim to ship all items within 5 working days of receiving your order if the goods are in stock. Please allow up to 28 days for delivery.
  • Credit cards are cleared and debited each working day (Monday to Friday), prior to processing your order. You will not be charged for any goods we cannot ship.
  • We take every step to avoid promoting out-of-stock items. However, this cannot be guaranteed in every instance as we also receive orders via telephone, fax and by post, and are therefore unable to accurately predict forward demand. If an out-of-stock item is ordered online, we will contact you by email within 4 working days to ask whether you wish to wait for the goods to come back into stock or cancel this part of your order.
  • We will let you know the status of your order by email, if requested. These requests should be sent to
  • Carriage costs to EU countries are inclusive of Value Added Tax (VAT).
  • VAT on carriage is not charged on shipments to Non-EU countries, USA, Australia etc.
  • Shipments outside the European Union (EU) may be subject to local import charges and taxes; these are the responsibility of the purchaser.
  • All purchases from the SOS Shop are subject to English Law.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the virtual Shopping Basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by Credit and Debit card for the types displayed in the store as well as PayPal.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Back Orders

If we do not have an item you require in stock, we will back order it for you and email you, with the option to cancel if you prefer not to wait. This does not apply to 'Limited Edition' items. Once these are sold out we are unable to re-order. Due to the fact that we accept orders via our web site, post, fax and telephone, we can not guarantee stock availability if an item is still shown to be for sale on the web site. However, if any such item is sold out, we will endeavour to remove from our web site as soon as possible within our working day.

Tax Charges

For UK and EU customers, all our prices are shown in UK Pounds (£) Sterling and include Value Added Tax ( VAT) at the current rate of 20% for orders made from the UK or the European Union. EU VAT may vary and change the final price you pay.

For Non-EU, Rest Of World and USA/Canada customers, all our prices are shown in UK Pounds (£) Sterling or US Dollars ($) and are VAT exempt but may be subject to local import taxes and duties. If so, we accept no liability for such charges.


We guarantee your satisfaction. If you are not satisfied with the goods supplied, a return will be accepted provided you contact us within 14 days of receipt of your purchase and return the unwanted goods to us within 30 days of purchase.

Goods damaged in transit will be replaced or a refund issued.

In either case, please contact us (phone +44 (0) 1223 851658 or email before returning any products to us. Please see our returns policy below.

These terms and conditions may be revised at any time and we reserve the right to do so. You are therefore advised to keep up to date with the contents of these terms and conditions. Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods.


If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (eg. by email) at our contact address of the problem within 14 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition our only obligation will be, at your option:

  • to make good any shortage or non-delivery,
  • to replace or repair any goods that are damaged or defective, or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Returns / Cancellation Policy

SOS recognises and respects your statutory rights as a consumer.

Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 14 days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.


If you wish to cancel your subscription to either the print or tablet edition of the magazine or to our private locked web site content, you have the right to cancel the contract for your purchase within 14 days. At our discretion, we have the right to make a pro-rata refund and deduct the value of one issue or the equivalent of one month web site access. Note: if you purchased a 12 month tablet subscription direct from the iTunes App Store you are an Apple customer and should contact them regarding any refund required.

Gift Code Voucher

SOS subscriptions of any type may be purchased as a Gift for you to give to a friend or relative.

The gift code voucher will be paid for in full for the chosen subscription type at the time of purchase from our online shop. No further payment is required to redeem the subscription.
The voucher is delivered to you in the form of a downloadable PDF for you to print out and pass on, or you may forward the email containing the download link to the lucky person you want to receive the gift.

The voucher contains a unique code which is redeemed by the person you give the voucher to via our Gift Redemption page

The voucher code may only be used once to redeem the subscription type originally purchased.

If you wish to upgrade your subscription type to a different type, you must first redeem the gift code to activate the subscription and then contact our Subscriptions Department to request information about upgrading:

The voucher cannot be transferred for value or redeemed for cash. SOS Gift Vouchers are only issued by Sound On Sound Ltd, Cambridge, UK. The company is not responsible if a voucher is lost, stolen, destroyed, fails to be redeemed before expiry or used without permission.


If you have purchased a PDF article as a digital download file, this is a non-refundable transaction. However, should the file be corrupt and unreadable we will supply a working version of the file at our cost. Please contact us using the procedure below.

Contact SOS

  • If you are unhappy with any item(s) bought from the SOS Shop please contact our Mail Order department within 14 days of delivery by phoning +44 (0)1223 851658 or emailing Please state your online Purchase Order number and describe what is wrong with the goods, and include your name/address and a daytime telephone number if possible.
  • The Mail Order staff will most likely request that you send the defective goods back to the address below for assessment before a refund or replacement can be made. If so, we recommend that you use a recorded or registered mail service as we cannot refund any item(s) that we do not receive.

Mail Order Dept,
Sound On Sound Ltd,
Allia Business Centre, Kings Hedges Road, 
Cambridge, CB4 2HY, England.
Tel: +44 (0) 1223 851658


Credit Card Security

To ensure your credit card security and to keep your personal information safe we use Secure Sockets Layer 256-bit (SSL/TLS) technology provided by our site host Pantheon Systems using Let's Encrypt™ SSL Certificate backed by the Internet Security Research Group (ISRG). All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users. We do not store your credit card card data anywhere on our site.

You can check the status of our SSL Certificate by clicking on the green padlock to the left of our domain name at the top of your browser on any Shop page. Also see this page for more information.

If you at all uncertain at any time about the security of Internet transactions, you can of course place your order by phone or fax.

Our Credit Card transactions are processed by Stripe, one of the leading Payment Service Providers. For details about Stripe, please visit their web site


You may pay for goods using your PayPal account. The security of these transactions is covered by PayPal's Terms & Conditions. See for details.

Privacy Policy

To read our Privacy Policy click here.

Last revised 11 June 2019. E&OE.